Founder's Note

Beerud Sheth,
co-founder & CEO, Gupshup

I'm excited to share that Gupshup raised a $100m funding round, led by Tiger Global Management. Click here to read the press release.

I want to take this opportunity to share below a few personal thoughts about what this means for our vision, mission, customers, partners and employees. In other words, a little gupshup about Gupshup. ("gupshup" means chitchat in hindi).

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Press Release

Gupshup Raises $100 Million from Tiger Global to Accelerate Conversational Messaging

Chat with our AnnouncementBot

John Curtius,
Partner, Tiger Global Management

The growth in business use of messaging and conversational experiences, transforming virtually every customer touchpoint, is an exciting secular trend. Gupshup is uniquely positioned to win in this market with a differentiated product, a clear and sustainable moat, and an experienced team with a proven track record. In addition to its market leadership, Gupshup's unique combination of scale, growth and profitability attracted us.

Listen to an explainer on Conversational Messaging

Listen to Beerud as he explains what Conversational Messaging is and how it can help your business improve customer engagement

Podcast Illustration

Watch a video explainer on Conversational Messaging

Conversational messaging is a new customer engagement paradigm that brings businesses and customers closer, by enabling human-like conversations on commerce, marketing and sales, on messaging channels that customers are already comfortable with. Conversational messaging solves the problem of engaging meaningfully with customers in real time.

Beerud Sheth,
co-founder & CEO, Gupshup

Customers expect to converse with businesses the way they do with friends. They expect the conversation to be simple, easy, quick, contextual, and personalized. Gupshup's mission is to build the tools that help businesses better engage customers through mobile messaging and conversational experiences. As we work towards our mission, we are delighted with this investment from Tiger Global, given its incredible track record of making big, bold, successful bets on innovative, category-defining companies worldwide.

Conversational Messaging Platform

A conversational messaging platform provides two distinct but interconnected capabilities - the ability to define conversational experiences for commerce, marketing and support using chatbots and and the ability to deploy these experiences on any messaging channel using a single messaging API.

Get started with Conversational Messaging


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Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io