Browse Category by Announcements
Announcements, Conversational Marketing, Digital Commerce

Gupshup raises additional $240 million to fast-track global Conversational Messaging vision

By Beerud Sheth, Co-Founder and Chief Executive Officer | Gupshup

I’m excited to share that Gupshup raised an additional $240 million in funding from a group of industry-leading investors including Fidelity Management and Research Company LLC, Tiger Global (who made an additional investment), Think Investments, Malabar Investments, Harbor Spring Capital, certain accounts managed by Neuberger Berman Investment Advisers LLC, White Oak and Neeraj Arora, among others. These funds will go towards a share buyback from employees and existing investors as well as towards continued growth in the business. This round is an extension of the previous $100 million funding round led by Tiger Global in April.

A portion of the funds will be used for a partial share buyback from employees and early investors. Nothing in my entrepreneurial journey gives me more satisfaction than sharing our company’s success with our employees. I’m also grateful to the early investors that put their faith in us and glad we can give them a great return.

In my earlier note, written at the time of the April funding, I outlined our rich history of innovation in messaging and conversational technologies and introduced a vision of a future where customers interact and transact with businesses on their messaging apps via conversational messaging.

Since then we have been very busy executing. We doubled our staff strength, hiring talented individuals across virtually every function including engineering, product, marketing, sales, customer success and more. We continue to add conversational AI specialists to the team.  We’ve expanded our management team to drive our growth in India and in mobile-first regions around the world. We are also actively looking to expand through recruiting as well as M&A.

We have accelerated our product innovation in Conversational AI to enable the creation of intelligent bots and improve on-device messaging experiences. We are strengthening our AI Tools and Workbench along with pre-built, pre-tested AI data models that work in a plug-n-play mode.  Listen to our podcast episode on Conversational AI here.

We have launched conversational solutions to enable Digital Commerce businesses. Enabling digital commerce with conversational messaging helps businesses across industries take their customers on conversational journeys on messaging apps, across marketing, commerce and support workflows. Customers can discover products, pay for them, track delivery, provide feedback and get support, while chatting with their favourite brands like they would with friends and family. Listen to our podcast episode on Conversational Commerce here

Built on the Gupshup IP (GIP) messaging channel, we developed and launched solutions for the digitization of restaurants, solutions to transform Out-of-Home advertising and 1-click bill payment solutions to make collecting payments via messages more efficient for businesses. We’ve strengthened our messaging platform by adding advanced APIs to simplify multi-step journeys like KYC, Loan Processing and also APIs for exciting new channels like Instagram.

There are many new products brewing in the labs. Please expect to hear from us about an accelerating stream of innovation.

In closing, we remain focused on our vision, wedded to innovation, committed to our customers and eager to hire talented employees as we accelerate towards a world where conversations drive business.


Gupshup raises $100M from Tiger Global

By Beerud Sheth, Co-Founder and Chief Executive Officer | Gupshup

I’m excited to share that Gupshup raised a $100m funding round, led by Tiger Global Management. Click here to read the press release.  

I want to take this opportunity to share below a few personal thoughts about what this means for our vision, mission, customers, partners and employees. In other words, a little gupshup about Gupshup. (“gupshup” means chitchat in hindi). 

This funding will greatly accelerate our R&D efforts. Gupshup has a long history of innovation, of always pushing the limits of messaging. While some of the attempts may not have been commercially successful, we certainly uncovered something new every time. Some of our innovations and related activities over the past few years include an sms-based social network (twitter like sms-gupshup), reply-all group-sms, teamchat messaging app, thought-leadership on bots, earliest bot platform, multiple bot builder tools, interbot platform, launch partner with Facebook Messenger and Google Assistant, earliest global partner of WhatsApp, launch partner with Amazon .bot TLD, partnerships with handset OEMs, Gupshup IP (GIP) messaging channel, on-device AI software for message classification and visualization, conversational messaging on feature phone and more. These products include the earliest instance of combining intelligent automation with messaging APIs – what we now call conversational messaging. Some of these products were way ahead of their time, some required ecosystem changes that never happened, but a few have been breakout successes that are propelling our growth today. This spirit of innovation guides us as we continue to bring market leading solutions to our customers. 

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Gupshup BLOCKS with PubNub


By Sohan Maheshwar

Lead Developer Relations |

Mar 27, 2017

Gupshup and PubNub are pleased to announce the addition of the Gupshup BLOCK on the PubNub BLOCKS catalogue. You can now trigger a bot action via a PubNub BLOCK.

pubnub Continue Reading


Gupshup at MWC17


Abhishek Munian

Product Marketing |

Mar 08, 2016

2017 was the year of the bots at MWC. While traditionally, MWC has always featured companies facilitating innovations for faster connectivity and service providers, this year, chatbots and AI stole the show. The bot rage has clearly sparked the interest of the biggest brands and businesses. An interesting pattern emerged at this year’s MWC, contrary to last year only a handful of app developing companies were seen at the conference, while most of the developer centric audience showed interest in emerging technologies powered by AI. Continue Reading


Announcing a integration


By Sohan Maheshwar

Lead Developer Relations |

Nov 08, 2016 is a platform that enables communication between a business and its customers. Smooch allows businesses to get distribution across channels and talk to customers over social messaging apps, SMS, web etc without additional development time.   Continue Reading

Announcements, Bot Builder, Chatbots

The madness that was the Rise Hackathon!

The iconic Bombay Stock Exchange, established in 1875, has seen it all in its storied history. But it probably hasn’t seen anything the likes of the Rise Hackathon that took place on the weekend of September 24-25th 2016. The hackathon, hosted by Barclays, was the largest ever fintech hackathon EVER with 1000+ participants pitching their hacks and was held simultaneously in Mumbai and Manchester. Continue Reading


Gupshup hosts a series of meetups all over India

Techies the world over, including India, seem enamored with Chatbots.

Bots are essentially the latest re-incarnations of apps and websites. Everything you did previously using websites and apps, you will now be able to do through bots, with the added capability of doing it right within your favorite messaging app.

Why do bots matter, you wonder? If bots do the same things as websites and apps, is it really that different? Why would users switch from using websites and apps to bots? Continue Reading

Announcements, Chatbots, Conversational Messaging

Gupshup launches its new bot builder platform-

Gupshup has announced the launch of its new bot builder platform, in India. The Gupshup platform consists of omni-channel messaging APIs and bot builder tools. The omni-channel APIs enable connectivity to almost every messaging channel including SMS, Facebook Messenger, Slack, Telegram, Teamchat etc, with more to be added soon. The bot builder tools support the entire bot life-cycle including development, testing, deployment, hosting, publishing, monitoring, tracking, search and discovery of bots. Continue Reading