Browse Category by Bot Builder
Bot Builder, Chatbots, Conversational Messaging, Messaging Channels, RCS

How to Enable RCS Messaging on Android Devices

Rich Communication Services (RCS) messaging is the next big evolution in the world of mobile messaging. RCS provides a messaging solution that is unparalleled in terms of features to any existing messaging platform. Google is one of the major players in the industry to boost the growth of RCS messaging across the globe.

In simple terms, RCS messaging is SMS 2.0. RCS has features such as rich cards, carousels, suggested actions, images and so on. These features allow brands to improve the user experience they intend to provide to their users. RCS also has the ability to verify profiles of the enterprises and have their logo on it. This all makes RCS even more attractive for brands to adopt it.

RCS messaging is currently available only on Android devices. In the past decade, Android’s market share has gone up from 23% in 2012 to almost 75% in 2021. This means that every 3 out of 4 mobile phone owners have an Android device. RCS messaging, therefore, has quite a large amount of potential reach to users.

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Bot Builder, Chatbots, Conversational Messaging, Messaging Channels, RCS

Features of RCS Business Messaging

Communication is the key. Be it a business, workplace, or in personal life, without communication, no interaction can take place. Communication has been possible virtually since the invention of emails four decades ago. Over the years, technology has drastically evolved and it has made possible for people across the globe to communicate instantaneously with one another at a much cheaper cost compared to previous decades.

Enterprises have also benefited from the technological evolution in the communication & messaging industry. They are able to communicate with the users promptly across devices. This helps enterprises to earn a reputation for taking a technological leap and therefore, users will be able to trust the company for it’s risk-taking initiative towards new innovations. Rich Communication Services (RCS) is one of the most innovative technologies to emerge in recent years.

With the emergence of Artificial Intelligence & Machine Learning, conversational messaging technologies like RCS have immensely grown in the past few years. Users too prefer this shift in virtual communication. Around 1.4 billion people are using chatbots, that’s about 1 in every 7 people across the world.

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Bot Builder, Chatbots, Conversational Messaging, Messaging Channels, RCS

Diving Deep Into RCS Business Messaging

Conversational messaging is innovating at a rapid pace. Over the years, there has been a paradigm shift as to how two or more  people send messages and have conversations virtually. With the imminent rise of social media, connecting with people from any part of the world has become as easy as buying your daily groceries. With the emergence of rich messaging features such as gifs, emojis & so on, messaging over the apps has become even more human and personalized.

Social media and messaging apps allow users to build a community of like-minded people who can share information and opinions easily with one another. Rich messaging makes this experience even more fascinating as it helps to explore other unknown facets of human connection and communication. This aspect of conversational messaging helps businesses to provide even more personalized user experience over messaging apps. Rich Communication Services (RCS) is exactly trying to achieve that.

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Bot Builder, Chatbots, Conversational Experiences, Conversational Messaging

Redefining Consumer Experience Through Chatbots

Chatbots are an organization’s most valuable employee! Let us understand how.

What is a chatbot?

A chatbot is a service, fuelled by both rules and artificial intelligence. End users converse with a chatbot using a chat interface. This chat is similar to how they would talk to people in real life.

Today, chatbots are not only changing the format of online experiences but are also offering immense possibilities, in practically every industry and branch of learning. It is occurring because more individuals are making use of messenger apps than social media.

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Bot Builder, Chatbots, Conversational AI, Conversational Messaging

Benefits of no-code AI in Conversational Messaging

Artificial intelligence would be the ultimate version of Google. The ultimate search engine that would understand everything on the web. It would understand exactly what you wanted, and it would give you the right thing.

–Larry Page, Co-founder of Google

Artificial Intelligence (AI) and related technologies like Machine Learning (ML), Automatic Speech Recognition (ASR), and Natural Language Processing (NLP) are making a massive impact on the world by helping to create “smart” machines that can think, learn, reason and even act in human-like ways.

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Bot Builder, Chatbots, WhatsApp Chatbot

Create a WhatsApp Bot – A 100% No-code Guide

The launch of the WhatsApp Business API was a major turning point in the way the businesses interacted with their consumers. It opened up various avenues through which customers and businesses could converse, and enabled businesses to respond to their customers’ queries in real time. With this API, several businesses have seen a significant uptick in their sales and revenues.

One of the many different ways businesses can interact with prospective customers is via a WhatsApp chatbot.

A WhatsApp chatbot is an automated conversational software. It enables customers to get answers to common essential questions about a business through WhatsApp, by chatting with a virtual assistant. All they need to do is pose their question to the chatbot, as they would to any other real person via WhatsApp’s chat interface. The answers given by the WhatsApp chatbot are typically automated, and usually instantaneous. There are various types and levels of WhatsApp chatbots, and the extent to which they can answer customers’ questions varies with the level to which they have been “trained”.

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Bot Builder

Introducing the new IDE Bot Builder

Gupshup’s IDE Bot Builder is used by thousands of bot makers around the world to create advanced and powerful bots. We’re constantly improving our bot platform to ensure that our creators have access to cutting-edge technology. We have just launched v2 of our IDE Bot Builder with a ton of new features to improve the bot-building experience. Here’s a lowdown of some of the improvements:

New look

The new IDE Bot Builder is completely re-designed to give you the best coding experience. Now you can open multiple tabs in the same window, load different projects, jump to methods within your code and a whole lot more all in the cloud. Continue Reading

Bot Builder, Bots

Gupshup launches a new tool – Bot Flow tester


By Shreyans Parshwakirti

Developer evangelist |

Dec 27, 2016

We are witnessing the bot industry grow in leaps and bounds with new bots being created every day.  New platforms/tools are emerging to help bot developers in prototyping, designing and developing bots. All these tools are making the bot development process very easy for developers but guess what? There is still one area which takes a considerable amount of time and effort – testing of the bot. Continue Reading

Bot Builder

Introducing the flow bot builder for a code-free bot building experience



By Sohan Maheshwar

Lead Developer Relations |

Nov 03, 2016

Conversation is the new user interface and conversations form the basis of all chatbot interactions. That is why we’ve launched a graphical tool to help you build conversation-based bots on the Gupshup platform. This product enables you to create fully functional chatbots and publish them to Facebook Messenger in few minutes. And the best part? You don’t need any coding skills to build one! Continue Reading