The launch of the WhatsApp Business API was a major turning point in the way the businesses interacted with their consumers. It opened up various avenues through which customers and businesses could converse, and enabled businesses to respond to their customers’ queries in real time. With this API, several businesses have seen a significant uptick in their sales and revenues.
One of the many different ways businesses can interact with prospective customers is via a WhatsApp chatbot.
A WhatsApp chatbot is an automated conversational software. It enables customers to get answers to common essential questions about a business through WhatsApp, by chatting with a virtual assistant. All they need to do is pose their question to the chatbot, as they would to any other real person via WhatsApp’s chat interface. The answers given by the WhatsApp chatbot are typically automated, and usually instantaneous. There are various types and levels of WhatsApp chatbots, and the extent to which they can answer customers’ questions varies with the level to which they have been “trained”.
Gupshup’s IDE Bot Builder is used by thousands of bot makers around the world to create advanced and powerful bots. We’re constantly improving our bot platform to ensure that our creators have access to cutting-edge technology. We have just launched v2 of our IDE Bot Builder with a ton of new features to improve the bot-building experience. Here’s a lowdown of some of the improvements:
The new IDE Bot Builder is completely re-designed to give you the best coding experience. Now you can open multiple tabs in the same window, load different projects, jump to methods within your code and a whole lot more all in the cloud.Continue Reading
We are witnessing the bot industry grow in leaps and bounds with new bots being created every day. New platforms/tools are emerging to help bot developers in prototyping, designing and developing bots. All these tools are making the bot development process very easy for developers but guess what? There is still one area which takes a considerable amount of time and effort – testing of the bot. Continue Reading
It is clear by now that bots represent a major paradigm shift. Every brand and business will soon need to build bots. As developers and businesses start building bots, a lot of tools and platforms are emerging to make bot building easier. Not all bot platforms are equal.
Conversation is the new user interface and conversations form the basis of all chatbot interactions. That is why we’ve launched a graphical tool to help you build conversation-based bots on the Gupshup platform. This product enables you to create fully functional chatbots and publish them to Facebook Messenger in few minutes. And the best part? You don’t need any coding skills to build one! Continue Reading
The iconic Bombay Stock Exchange, established in 1875, has seen it all in its storied history. But it probably hasn’t seen anything the likes of the Rise Hackathon that took place on the weekend of September 24-25th 2016. The hackathon, hosted by Barclays, was the largest ever fintech hackathon EVER with 1000+ participants pitching their hacks and was held simultaneously in Mumbai and Manchester. Continue Reading
The number of chatbots is on the rise and the behavior of these chatbots will be a defining metric of its usability. A chatbot uses the conversation as its interface. Users do not appreciate magic, and that can be prevented by understanding the expectations of the user.
Bots are exciting. Everyone is talking about it and everyone wants to build one. Some of the early bots have gotten mixed reviews — they’re interesting, but they’re essentially toys. As people start working bots with more capabilities, developers must appreciate and plan for the entire bot lifecycle. From our experience building hundreds of advanced bots, and helping developers build thousands more, below is what we see as the end-to-end bot building process. Continue Reading