You probably first thought of Siri or Alexa when you first heard of the term “Chatbot”. However, chatbots aren’t just confined to your phone, they are also used in the travel and hospitality industry. If you run any sort of hotel, motel, or anything in the hospitality industry, you can use chatbot technology to make your business better. The travel industry is taking the help of service-oriented chatbot platforms, which are aided by Artificial Intelligence (AI).
AI-powered chatbots are one of the hottest trends in technology right now, but they are also one of the most misunderstood. Chatbots were once seen as a trend in technology and then became a novelty. However, in recent times, chatbots and conversational AI in general have come into their own, and there’s no turning back. AI-powered chatbots provide an easy and cost-effective alternative to the more expensive and complicated branch of customer support. The travel and hospitality sector is ripe for chatbot-based customer service. Be it tourism, travel, or hospitality, chatbots offer a better and easier way to interact with customers.