CASE STUDY
#1 Conversational
Engagement Platform for
Leverage our high-scale, conversational AI platform. Engage your customers with frictionless & personalized journeys.
10 billion+
messages per month
45,000+
brands across 20+ countries
6 out of 10
B2C chats powered by us
Trusted by leading brands globally
Create moments of magic across customer lifecycle
Experience One Conversational Engagement Platform to drive key business results across the customer lifecycle
Pre-purchase
Conversational Marketing
Empower prospects to converse with you while engaging with their friends through their preferred channel
Engage with your customers via voice bots and chatbots to campaign, capture leads, and increase retention and loyalty
Maximize advertising ROI & conversions with conversational ads and powerful campaign manager
In-Purchase
Conversational Commerce
Boost your revenue by selling to the right consumers at the right time, on the channels they prefer to spend time on
Leverage digital catalogues, tailored recommendations, one-click-payments to convert more visitors on social media and web
Intelligently re-engage with prospects with abandoned carts and successfully complete the sale
Post-purchase
Conversational Support
Empower your customers to find a resolution to their queries on demand, 24/7, in their preferred language
Resolve ~80% of queries with automation and smartly route critical queries to live agents
Unclog tickets with easy-to-scale self-service customer support to care for peaks and business as usual
Platform capabilities to make you a superhuman
Bot Studio
Agent Assist
Integrations
Conversational AI
Campaign Manager
Craft custom conversational journeys with zero code
Empower your marketing, product and support users with pre-built bot templates and a visual editor to go-live on any channel in minutes
Explore Bot StudioInteract and transact across 30+ messaging channels
Leverage a single API to automate conversational engagement across 30+ messaging channels
Google’s Business Messages
Automate query responses in the moment of need, anywhere on Google
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Rich Communication Service
Enable interactive mobile experiences between enterprises and customers with RCS
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Conversational automation for every industry
We understand your business and can make every customer touchpoint conversational across marketing, commerce, and support
BFSI
Make online finance easy with AI and 150+ pre-built journeys that automate routine customer interactions
Retail
Deliver expert guidance anytime, anywhere, and sell more with a personalised shopping experience
Education
Enhance student experience from onboarding to learning with AI chatbots and voice bots
Case Studies
Gain insights on how we’ve empowered companies globally to deliver better customer experience
CASE STUDY
How a wellness brand automated 70% of its customer queries online through Gupshup's Conversational AI
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CASE STUDY
How an e-commerce brand achieved a 10x RoI in monthly sales with Gupshup's WhatsApp Business
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We are a Conversational Engagement Platform empowering businesses to engage meaningfully with customers across commerce, marketing and support use-cases on 30+ channels
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