Seek permission to engage the customer Illustration

Seek permission to engage the customer

Users now have control over inbound messages. So, businesses need permission to engage. Explain the value the customer will receive in exchange for granting permission. Businesses with more opt-ins will win

Onboard existing customers Illustration

Onboard existing customers

Migrate your existing customer relationships from sms, email, web and social media to messaging channels

Manage multi-channel preferences Illustration

Manage multi-channel preferences

Manage conversations seamlessly as your users engage using one or more of their preferred channels

Manage user profiles Illustration

Manage user profiles

Use conversations to build rich user profiles that drive even better conversations in the future – a positive feedback loop

Get Started

Please wait

Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor. tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to