Gupshup launches ACE LLM

    Transform CX with Gen AI

    Ace your customer experience with LLM fine-tuned to your domain, delivering high accuracy and built to meet strict data privacy and residency requirements

    ACE LLM

    Domain-specific models built for business conversations

    Business conversations need to meet a higher standard of accuracy, context and relevance.

    ACE LLM is a family of GPT models optimized for business conversations. They’re built on top of foundation LLMs, fine-tuned for specific industries and functions, with built-in guardrails and controls. They give enterprises a huge head-start in building AI-powered conversational experiences.

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    Domain-specific models built for business conversations

    Meets enterprise grade requirements

    Want LLMs but feel limited by their security, compliance, and cost? ACE LLM combines the power and performance of foundation LLMs while meeting enterprise needs

    Data Residency

    Data Residency

    ACE LLM ensures complete compliance with local data residency regulations, storing data within specific country or regions

    Cost-efficient

    Cost-efficient

    Leverage both open and closed-source foundation models along with economies of scale to lower cost for your enterprise

    Guardrails

    Guardrails

    Take control of the LLM output by avoiding inappropriate, inaccurate or out of scope answers, while defining the response length and tone

    Customizable

    Customizable

    Achieve enhanced personalization by customizing ACE LLM to your organization, workflows and enterprise knowledge base

    Latency

    Latency

    Enhance the conversational experience with the highly optimized models able to parallel process and operate at low response times

    Data Privacy

    Data Privacy

    Prevent unauthorized access, breaches or leaks of data by putting into place access controls, encryption, and secure storage

    ACE = Autonomous Conversational Engagement

    Customized to your industry

    Drawing on proprietary and public data sources, industry documents and synthetic data from Banking, Insurance, Retail & e-Commerce and other industries, these fine-tuned models understand each vertical's micro-journeys and use cases.

    The 7 Billion parameter ACE LLM strikes an optimal balance between accuracy, speed, and cost, while larger models of 13 bn, 30 Bn, and 70 Bn parameters are also available for higher precision output.

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    Call, chat and text seamlessly within one interface

    Optimized for various functions

    In addition to the industry LLMs, function-specific LLMs have a deeper understanding of specific jargon, workflows, concepts and context. This specialized knowledge of marketing, commerce, support and employee experience delivers more accurate and contextually relevant output.

    Make your customer and employee journeys more efficient and interactive, from acquisition to sales, support and HR & IT, with models that drive engagement, convert better, build conviction, upsell with relevance and resolve faster.

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    Speed up lead generation with virtual numbers

    Start your Generative AI journey with ACE LLM

    We’re just scratching the surface of what’s possible! Dive into some of the most in-demand industry and function-specific LLMs to start your Gen AI journey

    ACE Marketing

    ACE Marketing

    Personalize engagement based on segment and historical interactions, convert campaigns to dynamic conversations. Drive higher ROI with actionable insights

    ACE Commerce

    ACE Commerce

    Serve your customer’s needs with accurate product and deal discovery, assisted selling, product recommendations and comparisons

    ACE Support

    ACE Support

    Automate query handling, order management, feedback collection and more, while empowering your agents with AI-powered support features for more contextual response-handling

    ACE HR & IT

    ACE HR & IT

    Transform internal employee experience powered by ACE LLM designed to understand employee needs, cater to them from onboarding to support

    ACE Banking

    ACE Banking

    Change the script on how banks and customers communicate with Gen AI powered FAQs and Q&A handling, in addition to personalized offers, products, support and services

    ACE Retail & <span>E-Commerce</span>

    ACE Retail & E-Commerce

    Boost conversions, drive repeat purchases and up customer loyalty by personalizing every interaction and facilitating timely resolution and product recommendations

    ACE Utilities

    ACE Utilities

    Build a powerful communication platform to handle real-time user queries across installations, repairs, complaints, billing, etc while seeking valuable feedback

    ACE Travel & Hospitality

    ACE Travel & Hospitality

    Leverage ACE LLM to acquire, engage, sell to, and support travelers seamlessly. Simplify trip planning and enhance the booking experience on channels of their choice with curated tour recommendations

    Generative AI is evolving every day, dive in to learn more

    Follow our blog to learn more about how ACE LLM can help you and your teams drive better conversational experiences

    eBook

    Why Your Bank Deserves its own Fine-tuned Banking LLM

    Learn how fine-tuned foundation models provide banks with a competitive advantage

    blog

    Data Sovereignty in AI Age

    Gupshup's innovative approach to data protection challenges in the era of AI

    newsroom

    Future-proofing your Strategy with Generative AI Guardrails

    Learn how businesses can navigate the adoption of Gen AI securely with guardrails

    Try ACE LLM

    Want an LLM but feel limited by their security, compliance, and cost? We’d love to talk about your needs and how we can help.

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