Gupshup launches ACE LLM
Transform CX with Gen AI
Ace your customer experience with LLM fine-tuned to your domain, delivering high accuracy and built to meet strict data privacy and residency requirements
Domain-specific models built for business conversations
Business conversations need to meet a higher standard of accuracy, context and relevance.
ACE LLM is a family of GPT models optimized for business conversations. They’re built on top of foundation LLMs, fine-tuned for specific industries and functions, with built-in guardrails and controls. They give enterprises a huge head-start in building AI-powered conversational experiences.
Meets enterprise grade requirements
Want LLMs but feel limited by their security, compliance, and cost? ACE LLM combines the power and performance of foundation LLMs while meeting enterprise needs
Data Residency
ACE LLM ensures complete compliance with local data residency regulations, storing data within specific country or regions
Cost-efficient
Leverage both open and closed-source foundation models along with economies of scale to lower cost for your enterprise
Guardrails
Take control of the LLM output by avoiding inappropriate, inaccurate or out of scope answers, while defining the response length and tone
Customizable
Achieve enhanced personalization by customizing ACE LLM to your organization, workflows and enterprise knowledge base
Latency
Enhance the conversational experience with the highly optimized models able to parallel process and operate at low response times
Data Privacy
Prevent unauthorized access, breaches or leaks of data by putting into place access controls, encryption, and secure storage
ACE = Autonomous Conversational Engagement
Customized to your industry
Drawing on proprietary and public data sources, industry documents and synthetic data from Banking, Insurance, Retail & e-Commerce and other industries, these fine-tuned models understand each vertical's micro-journeys and use cases.
The 7 Billion parameter ACE LLM strikes an optimal balance between accuracy, speed, and cost, while larger models of 13 bn, 30 Bn, and 70 Bn parameters are also available for higher precision output.
Optimized for various functions
In addition to the industry LLMs, function-specific LLMs have a deeper understanding of specific jargon, workflows, concepts and context. This specialized knowledge of marketing, commerce, support and employee experience delivers more accurate and contextually relevant output.
Make your customer and employee journeys more efficient and interactive, from acquisition to sales, support and HR & IT, with models that drive engagement, convert better, build conviction, upsell with relevance and resolve faster.
Start your Generative AI journey with ACE LLM
We’re just scratching the surface of what’s possible! Dive into some of the most in-demand industry and function-specific LLMs to start your Gen AI journey
ACE Marketing
Personalize engagement based on segment and historical interactions, convert campaigns to dynamic conversations. Drive higher ROI with actionable insights
ACE Commerce
Serve your customer’s needs with accurate product and deal discovery, assisted selling, product recommendations and comparisons
ACE Support
Automate query handling, order management, feedback collection and more, while empowering your agents with AI-powered support features for more contextual response-handling
ACE HR & IT
Transform internal employee experience powered by ACE LLM designed to understand employee needs, cater to them from onboarding to support
ACE Banking
Change the script on how banks and customers communicate with Gen AI powered FAQs and Q&A handling, in addition to personalized offers, products, support and services
ACE Retail & E-Commerce
Boost conversions, drive repeat purchases and up customer loyalty by personalizing every interaction and facilitating timely resolution and product recommendations
ACE Utilities
Build a powerful communication platform to handle real-time user queries across installations, repairs, complaints, billing, etc while seeking valuable feedback
ACE Travel & Hospitality
Leverage ACE LLM to acquire, engage, sell to, and support travelers seamlessly. Simplify trip planning and enhance the booking experience on channels of their choice with curated tour recommendations
Generative AI is evolving every day, dive in to learn more
Follow our blog to learn more about how ACE LLM can help you and your teams drive better conversational experiences
Why Your Bank Deserves its own Fine-tuned Banking LLM
Learn how fine-tuned foundation models provide banks with a competitive advantage
Data Sovereignty in AI Age
Gupshup's innovative approach to data protection challenges in the era of AI
Future-proofing your Strategy with Generative AI Guardrails
Learn how businesses can navigate the adoption of Gen AI securely with guardrails
Try ACE LLM
Want an LLM but feel limited by their security, compliance, and cost? We’d love to talk about your needs and how we can help.
We are a Conversational Engagement Platform empowering businesses to engage meaningfully with customers across commerce, marketing and support use-cases on 30+ channels
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