Custom Development Services

Our custom bot development services can help businesses meet their unique requirements across any industry vertical. We offer a wide range of services, as described below:


Custom bot

We can build a tailor-made bot per your requirements and specs. Our design experts can assist you in optimizing the conversational user experience.


Custom backend

Our bot services team can integrate to an existing backend system or set up a custom backend. This can also be used to maintain user profile, context, personalization, analytics and so on.


Advanced analytics

Get deeper insights in to your bot with our advanced analytics and leverage it to increase user discovery, engagement and monetization through actionable bot data.


Hosting & licensing

We offer a variety of hosting options ranging from cloud hosting, dedicated hosting, private cloud and on-prem deployments. We can also configure services per your specifications.


Priority support

Our priority support team will always be on standby to address your bot issues via call or email once your bot is live. They can make sure all your bot queries are answered at all times.


Administration dashboard

We make custom dashboards for businesses to help them manage their bot directly. Our experience includes making dashboards for customizing bot UI, updating inventory and promotions, accessing analytics any so on.


Advanced AI & NLP

Our NLP experts can help build intelligent bots with natural language processing (NLP) capabilities. This includes dialog management, context management, exception handling etc.


Extended mobile communication

You can extend your bot notifications and alerts to other mobile solutions- e.g. SMS, email, missed call and more. Check out the list here. (


Advanced design support

From bot concept to flow design to dialogue management, businesses are mentored by our design experts through the entire journey of development. They also educate you to improve the UI and UX from time to time.

To connect with our sales representative for custom bot development services, write to


Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor. tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to