with everyone.

The world’s leading conversational messaging platform for commerce, marketing and support

<span>One-on-one,</span><br/>with everyone.

Transforming the way brands connect with consumers

Conversational technology is digitizing and transforming emerging markets now in the same way that web technologies did in the western markets in the 90s. Emerging markets leapfrogged to smartphones and messaging apps - hence conversational messaging will form the digital backbone for commerce, marketing and support.

We believe virtually every business and brand in the emerging markets will have to build conversational experiences, because that's where the consumers are.

Transforming the way brands connect with consumers

Our Vision

A world where businesses engage consumers through personalized conversations.

Our Vision

Our Mission

Our mission is to build the most advanced and innovative platform for conversational engagement with a focus on delivering customer delight.

Our Mission
  • Customers



  • Conversational Engagement Platform in emerging markets


    Conversational Engagement Platform in emerging markets

  • Messages per month

    10 billion+

    Messages per month

How we help you engage with your customer

Customer Support

  • Automated chatbot
    based support

    Bot development platform & vertical specific bots with AI/NLP

    Automated chatbot <br/> based support
  • Agent based support

    Platform to provide conversation support through agents

    Agent based support
  • Field team coordination

    Service delivery coordination and support for field teams

    Field team coordination


  • Lead Generation

    Lead Generation bots gathering data and automating responses

    Lead Generation
  • Promotions

    Up-sale and cross-sale platform for targeted promotions, conversational marketing

  • Loyalty

    Automated solution to engage customers (personalized offers, referrals, assisted sales)



  • Onboarding &

    Bots for Authentication KYC and qualification

    Onboarding & <br/> Registration
  • Conversational
    Catalog & Payments

    Conversational Catalog, 1-Click Bill Payment, Abandoned cart, Upsell & Cross-sell reminders

    Conversational <br/> Catalog & Payments
  • Order

    Order tracking, returns, refund, reorder, services & more

    Order <br/> notifications
Chatbots powered by Conversational AI

Chatbots powered by Conversational AI

Bot Intelligence

200+ ready to
deploy bots

Customer bot
development service


Integrations with 3rd party software (CRM, Marketing Tech, Support Systems)

The Gupshup Journey