All the bot building tools you need

Illustraion Develop


Build chat bots with our cloud based Integrated Developer Environment(IDE).

Illustraion NLP / AI


Leverage tools that make it easier to add NLP and AI modules to your bot.

Illustraion Test


Test your bot in a production setting using the Gupshup Proxy Bot. Use automated testing tools.

Illustraion Deploy


Host your bot automatically on the Gupshup platform. Publish to messaging apps or the web.

Illustraion Monitor


Use automated tools to monitor your bot's performance, responsiveness and uptime.

Illustraion Analytics


Use integrated logs and analytics tools to understand and optimize bot interactions.

Bot Creator FAQ

A bot (short for robot) is a type of automated technology that can execute specific tasks with little or no human intervention. The easiest way for bot creators to create a bot is via Gupshup's cloud-based Integrated Developer Environment (IDE). The IDE comes with a rich toolset that makes it easy to add NLP and AI modules to your bot.

You can also test your bot in a production setting with the Gupshup Proxy Bot, monitor your bot's performance and responsiveness, and leverage rich analytics to optimise its interactions. Gupshup also provides a flow bot builder to create advanced conversational bots that's ideal for non-developer bot creators.

If a bot creator has created a bot to do illegal things, then the bot itself is illegal. For example, in the U.S., it is illegal to buy tickets using a bot and then resell them at a high markup for profit, a practice known as ticket scalping. Also, as per California's, B.O.T. (“Bolstering Online Transparency”) Act, it is illegal for anyone to communicate online with a person in California via a bot to incentivise a sale or transaction, or to influence a vote in an election – without disclosing that the communication is via a bot.

Bots used for acts like content scraping, price or product scraping, automatic ticket booking, accessing new account promotions, sending form submission or comment spam, or to leave rogue reviews are not necessarily illegal. However, they are unethical and hurt either businesses or consumers, or both.

Bots created for business use, such as Robotic Process Automation (RPA) bots or chatbots used in customer service are perfectly legal. The best and easiest way to create legal bots is via Gupshup's user-friendly, cloud-based IDE and creation tools.

Bots have become ubiquitous now so it's difficult to imagine a world where they didn't exist. The Turing Test, developed in 1950 by English computer scientist Alan Turing laid the foundation for later bot technology. In the 1960s, ELIZA, one of the earliest AI-based bots, was developed.

A few years later saw the development of Shakey, a robot with limited language and self-direction capabilities. In the 1970s, Freddy, a non-verbal robot, could assemble simple objects without human intervention. It wasn't until the 1990s that consumer-facing bots (mostly computer games) were developed.

In 2000, SmarterChild, a pre-programmed bot was released within American Online Instant Messenger (AIM). It is believed to be the forerunner of Apple's Siri. In the early 2000s Stanley, a vehicular bot was invented. Post 2011, household robots like Roomba, AI personal assistants and voice-activated services like Siri and Alexa were released. Today, bot creators create bots for voice search, customer service, social media conversations, business-to-customer interactions, and much more.

Want to create your own bot for your customer-facing business? It's easy – with Gupshup's bot platform and IDE! Click here to get started.

You can create a bot for free using any number of free, open-source tools. However, it's important to first check exactly what your customers need from you, and what purpose the bot will serve. Next, it's critical to verify the tool's capabilities. Does it offer a low-code or no-code platform? Can you integrate any bot you create with this tool with other business platforms? Can you program the bot to send customised messages? How far does the bot mimic human speech and mannerisms?

Free tools may not provide the advanced functionalities you need, so it's okay to start off with them, but then you should upgrade to a paid tool like Gupshup. Click here to know how Gupshup's bot platform and IDE support developer and non-developer bot creators.

Regardless of a bot creator's skill or competence, bots have not yet reached the stage where they can write human-sounding scripts. However, Gupshup's IDE Bot Builder can be used to create scripts for bots. With its scripting tool, bot creators can create bot conversations, i.e. interaction paths between bots and users – even if they don't have coding knowledge. Get started here.

The cost of creating a bot depends on the platform used by the bot creator. Free, open-source tools are easily available on the Internet to create bots. However, to create a business bot that will communicate with customers and be the best “face” of your brand, you need a more reliable platform and tools, plus integrated logs and analytics to optimise its performance. All this is only possible with Gupshup's bot platform and IDE. Click here to know more.

Please wait

Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor. tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to