Conversational AI: The Definitive Guide

Conversational AI is rapidly becoming one of the most viable technologies to interact with customers. Enterprises that can best leverage the power of Conversational AI are positioned to drive customer retention, customer satisfaction, and business efficiency, resulting in increased competitiveness and resilience. Explore the benefits of Conversational AI and how it can transform your business.

This ebook will help you understand:
  • What is Conversational AI
  • Difference between Conversational AI Chatbot and Traditional Chatbot
  • How does Conversational AI work
  • Why do brands need Conversational AI

For actionable insights, download your free eBook now!

What is Conversational AI? The 2021 Guide!

Checkout this low-jargon guide that lists everything about Conversational AI including what it means, its types, how it works, use cases and benefits.

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Conversational AI: Humanizing Interactions Between Brands and Consumers

Gupshup's Product Head of Conversational AI, Niyati Agarwal joins CEO Beerud and VP Marketing Srini to discuss how Conversational AI technology changes the course of brand interaction with consumers.

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Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor. tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to