Gupshup Converse
1:1 Customer Interactions
that Drive Growth
Unlock the power of two-way business messaging across the customer lifecycle
Trusted by leading consumer brands globally
Create granular customer segments based on conversational signals
Generate and qualify new leads, reactivate dormant customers and indulge high-value customers - all conversationally
Move beyond traditional segmentation and create granular cohorts based on customer attributes and real time conversational signals
Grow conversions with always-on, automated campaigns triggered by real-time events like purchases, cart abandonment, refunds and more
Convert more with bespoke two-way interactions
Send post-purchase updates and trigger the next step in customer’s journey based on real time inputs and actions
Seamlessly deploy AI virtual agents with a drag and drop interface to engage customers, drive commerce or handle inbound queries at scale
Go to market faster with journey templates ranging from lead gen, appointment booking, renewals or cross-sell
Respond faster with AI powered Agent Assist
Activate agent assisted selling for a personal, high-touch experience
Seamlessly transfer chats from bots to agents while retaining history and context
Improve agent productivity with Gen AI based rephrasing, chat summarization and more
- State run utilities provider
94.3%
resolution rate
- Food and grocery aggregator
1.5X
reactivation rate
- Fashion & lifesytle eCommerce
10X
ROI over traditional channels
Testimonials
Chief Product Owner
“Gupshup’s Conversational AI has helped us engage our customers digitally and transform both the customer and employee’s servicing journey in a seamless way in over 40 markets around the globe. We have seen an increase in digital servicing adoption by 10X and 7 out of 10 questions are now resolved online”
General Manager, Growth & Strategy
“At Swiggy, our unwavering focus is to create relevant experiences for our customers. With Gupshup, we’re able to offer a plethora of services to our customers, drive cross-pollination across our different services and provide unparalleled convenience to our users. Compared to channels like app push and email, our customer engagement is up 5X using engaging journeys over WhatsApp”
Frequently Asked Questions
We are a Conversational Engagement Platform empowering businesses to engage meaningfully with customers across commerce, marketing and support use-cases on 30+ channels
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