Make conversations flow with AI, purpose-built for your domain

Virtual assistants, digital assistants, chatbots, voicebots, conversational AI. No matter the name, deliver a human-like, interactive customer experience on 30+ messaging channels

AI conversational bot for a retail business showcasing strong human-like communication skills

Infer what the user is trying to convey

Decipher free text or natural speech based queries using pre-trained Natural Language Understanding (NLU) engine

Understand natural language queries

Build human-like agents with a no-code platform

Get tweet sized FAQs automatically by ingesting product descriptions, images, blogs and T&Cs

Form a FAQ database with doc cognition

Rich responses that do not feel robotic

Aid decision making with relevant product recommendations and a search-like conversational response

Suggest products and provide information

Why do 45,000+ brands love us?

300+ intents for your <br>vertical

300+ intents for your

Ready to use intent library for banking, financial services and retail

Integrate with 1000+ third <br>party apps

Integrate with 1000+ third
party apps

Integrate AI with leading CRMs, commerce platforms, support tools, ERPs, payment gateways and more

Contact center <br>experience

Contact center

Leverage AI to automate inbound call answering, and save on operations cost

AI on 30+ channels

AI on 30+ channels

Go truly omnichannel with AI on 30+ messaging, voice, and video channels

No-code bot studio

No-code bot studio

Build and tweak your journeys with a self-serve, drag and drop journey builder

Rapid deployment

Rapid deployment

Go-live in shortest time, with best-in-class 93% out-of-the-box AI accuracy

Domain specific AI for multiple industries

Conversational AI chatbot capabilities being showcased for a finance company offering insurance

Make online finance easy with AI and 150+ finance intents that automate routine customer interactions across banking, lending, insurance and more - securely and at scale.

Conversational AI chatbot capabilities being showcased for a finance company offering insurance


Global Online Director, Akris

Global Online Director, Akris

“Gupshup is special for its high AI and ML competency and has strong understanding of the fashion retail business.

We get deep insights on customer behavior and decision-making process, and can provide much better service.”

Deepak Sharma <br/>Chief Digital Officer, Kotak Mahindra Bank

Deepak Sharma
Chief Digital Officer, Kotak Mahindra Bank

“By leveraging the power of conversational AI, the Keya chatbot is available across digital channels such as the Kotak website, internet banking, 811 and the Kotak mobile app”

Frequently Asked Questions