Banking & Financial Services

Banking & Financial services

With the rising expectations of customers, there is a need for faster & highly personalized solutions in Banking and Finance management services segment. Chatbots are leading the way with such transformation for the industry and the customers. Online banking has been around for a while but chatbots bring the easy conversational experience to the customer's core banking needs like

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Customer Support

Customer Support

Today, companies are expected to deliver perfect customer support experience to a very mobile, always-on consumer who prefers to Communicate with customer support in a convenient way & Get the right responses quickly. A hybrid customer support solution combines the power of bots and humans. In some cases, bots handle the queries they can while escalating other queries to human agents. In other cases, bots operate behind the scenes automating the experience for human agents that are still responsible for the customer interaction. Over time, learning bots can get better and improve their performance.

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Retail & Ecommerce

Retail & Ecommerce

Chatbots are changing the way customers shop online. They have the ability to identify repeat customers & retain the context of prior conversations. This helps chatbots provide a great, personalized experience, display relevant recommendations, discover and select new products based on various factors like size, color, price etc. Chatbots can be the friendly shopping assistant for every shopper.

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Education & Online learning

Education & Online learning

As educational institutes compete today to differentiate themselves, add value by engaging with their prospective and current students using social media, offering online learning courses and more, bots offer truly exciting opportunities to create a better education experience!

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Events & Conferences

Events & Conferences

At a conference, attendees have questions about the venue, session, speakers, facilities etc. Instead of running around, scanning a brochure or downloading an app, wouldn’t it be great if the attendee could just ask a chatbot and instantly get the information of they’re looking for!

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Real Estate

Real Estate

Chatbots can simplify the life of real estate professionals by answering frequently asked questions from prospective customers. This includes: providing property details from a large databases, answering general real estate questions, Qualifying leads for an agent & building the customer profile by gathering their requirements and at the outset, giving any details that will help the customer and agent connect with each other.

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Travel

Travel

Travel companies are among the most active in the chatbots world, with many bots published on Facebook Messenger. And as the response to these bots has shown, messaging works better for travel arrangements, mostly due to the time savings. Simple use cases like booking a flight just requires you to type in your dates and the departure and arrival cities. That’s it. The conversation is designed to make the process as smooth as possible, and getting you the best deal.

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Entertainment

Entertainment

Music and entertainment businesses reach out to their users via web, mobile, and through social media all the time. Many famous entertainers and musicians use social media to keep their fans up to date. However, this medium has failed to turn this communication into meaningful conversations and is still primarily a one-way communication

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FMCG

FMCG

Successful brands have always relied on creating compelling customer engagement experiences via different media. After print, television and digital, bots offer yet another opportunity for brands to promote themselves and engage their customers. Users can now make product choices, check for store location, setup to return products, order food, book appointments and much more on bots.

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Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to support@gupshup.io