Make the Healthcare Experiences Conversational

Transform patient-doctor engagement with chatbots on messaging channels

API in healthcare

Conversational Solutions for Healthcare

Transform patient experience with 2-way conversations

Be a trusted advisor at scale on healthcare-related issues

Improve patient onboarding, appointment, and test booking

Pre-built Conversational Solutions

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  • Payments

    Collect payments from patients over a messaging interface, and share invoice, receipt and insurance documents.

  • Diagnostics & Reports

    Send diagnostic reports, health records and other important updates to patients directly on WhatsApp or SMS.

AI-powered Self-serve Conversational Tools

  • No-code AI tools

    No-code AI tools

    Choose from a list of pre-built bot templates, customize its content and instantly publish it. Launch a fully functional Healthcare bot in minutes

  • Low-code AI tools

    Low-code AI tools

    With flow builder, create your conversation flow with a graphical editor and create detailed and advanced conversational bots using just point-and-click tools

  • Yo-code AI Tools

    Yo-code AI Tools

    Scripting tools for modeling dialog; or link with tools like Dialogflow and Rasa

  • Pre-trained Healthcare-specific AI models

    Pre-trained Healthcare-specific AI models

    Automate appointment booking, telemedicine, payment, and diagnostics workflows.

    NLP-on-the-Fly - An API to process natural language queries with no training needed

Messaging Solutions

  • Single-API for 30+ Messaging Channels

    Single-API for 30+ Messaging Channels

    Interact and transact with your patients seamlessly across 30+ messaging channels using Gupshup’s Single API for Messaging

  • Payment Solutions via Messaging

    Payment Solutions via Messaging

    With 1-click Bill Pay, offer your patients easy payment options via payment messages

  • Advanced APIs for Automating Micro-journeys

    Advanced APIs for Automating Micro-journeys

    With Advanced APIs, get pre-built, customizable sequences to plug in, use and accelerate the automation of key business workflows

Interact and transact with your customers across 30+messaging channels

  • SMS

    SMS

    Deliver text messages to 225 countries through a cost-effective and programmable single API

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  • WhatsApp

    WhatsApp

    Engage with customers on the most used messaging app in the world using our Single programmable messaging API and give them a conversational experience

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  • RCS

    RCS

    Google RCS, an upgrade to SMS, offers enhanced messaging features with rich media, branding, read receipts, and suggested replies on user’s native messaging app

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  • GBM

    GBM

    A mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences

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  • Gupshup Messaging

    Gupshup Messaging

    Advanced messaging channel works on top of SMS, website, and native mobile apps developed by Gupshup to offer rich formats and great flexibility in developing conversational experiences

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Benefits

  • Seamless Integration

    Integrate with your existing ERP, Hospital Management Suite, website/app, and IT infrastructure to give a holistic experience to patients

  • 24x7 Availability

    Provide 24x7 assistance so that patients can communicate at their convenient time, and engage for help if required

  • Automated Workflows

    Convert digital workflows on website/app such as payments and health records to conversational workflows

  • Cost of Engagement

    Control overheads by reducing staff involvement and deploying an AI-layer for intelligent conversations

  • Competitive Advantage

    Gain a competitive edge over other healthcare institutions in terms of technology and patient experience

  • Be Omni-channel

    Consistent experience across 30+ messaging channels and do not miss out channel-specific audiences

Resources

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Streamline your appointment booking

See how BLK Hospital streamlined its tedious appointment booking process by replicating the workflow over a messaging interface.

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Create a Hospital Bot

Check out how Hinduja Hospital gave a chat-based interface to patients who were calling reception and overwhelming the day-to-day operation of the hospital.

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