Transform Shopping Experience with AI Chatbots

Retail conversational AI offers a great way to digitise the retail experience, creating opportunities for growth while also delivering on customers expetations of a frictionless, convenient shopping journey. By adding conversational commerce capabilities to their existing business model, retailers and eCommerce businesses can more effectively advertise their brand, offer personalised offers and discounts, provide transparency on order status and integrate contactless payments. Retail conversational AI solution at Gupshup and AskSid leverage popular messaging channels to communicate with consumers in an accessible, low-friction format.

With retail chatbot solution, retailers and e-commerce businesses can grow their digital presence. They can easily showcase product catalogues, create and manage new promotions, marketing and loytalty campaigns, manage product inventories, and simplify order processing and payments.

They can even add QR codes and link them to the digital store to provide their customers with an enhanced hybrid shopping experience. In the post-COVID world, an AI powered retail chatbot solution makes it possible to offer the digital convenience and contactless shopping that today’s customers demand.

Conversational commerce attracts potential customers who are looking to shop from your webstore. Once a shopper is on the app or webstore, they can be prompted to connect with a personal shopper to aid purchase. The shopper can converse with a chatbot, get information on products such as size, color, ingredients, suitability and price. Conversational commerce enhances the experience by handing off to a human agentfor complex queries, complaints or subjective discussions.

Brands can use chatbots to send trend alerts, reminder notifications and promote products in real-time. You can help customers keep track of their appointments, purchases, replenishment needs and order status over chat. Retail chatbots can also help deliver targeted offers and update customers on back-in-stock alerts, substitutes and more.

Yes, our social chatbot can help you monitor feedback on your social media channels and interact with your customers. The retail chatbot solution keeps an eye on social media channels and gets activated when your brand name is mentioned in comments/ tags/ mentions. The social chatbot interacts with your customers who post, collects necessary information, and creates a ticket in the support desk or CRM.

Absolutely. Consumers expect the same level of convenience from all businesses. Small businesses are especially pressed for time and have fewer resources to manage customer interactions. With chatbots, they can automate routine interactions such as price queries, delivery status and availabiliy. Chatbot will add extra layer of convenience for your customers and enable you to quickly launch new offers and campaigns to market your business with ease.