Deliver expert guidance anytime, anywhere, and sell more with a personalized and easy-to-navigate shopping experience on chat
Allow customers to discover products by searching with keywords or stating their needs in natural language
Create a personalized experience based on browsing behavior, transactions and conversational data
Show contextual offers and promotions to prompt purchases and action
Recommend products based on consumer preferences and their recency, frequency and monetary segment
Send abandoned cart alerts and nudge on 30+ channels including WhatsApp and SMS, with easy payment links
Drive repeat purchases with back-in-stock alerts, new arrivals, cross-sell suggestions and rebuy notifications
Higher Upsell & Cross-sell Revenue
Answer routine queries such as shipping status and payment status with AI automation
Humanize the experience with intuitive text, voice, and video-based interactions for complex queries and concerns
Interact in multiple languages, support 24*7 and automate delivery updates, return and replacement requests
Lower Support Costs
An AI retail assistant with micro journeys including product discovery, size finder, product recommendation, FAQ, etc.
Integrate 30+ messaging channels through Text, Voice, and Video to create a ‘shop anywhere’ experience.
A self-learning knowledge base complete with 170+ unique retail intents, topic modeling features, automated tag generation, and Q&A generation.
Scale your business and drive engagement by showcasing your product catalog on WhatsApp.
Get actionable retail insights such as potential new markets, products in demand, frequently asked queries, AI accuracy, and more.
OOTB integrations with leading CRM and eCommerce platforms for rapid data ingestion and faster go-to market.
Early life nutrition is an extremely sensitive segment where support provided needs to be accurate at all times, leading Danone’s Specialist Care team to select Gupshup to provide 24/7 AI assistance to their early life nutrition audience.
Gupshup’s retail assistant became the backbone of the multi-country Dulux Promise campaign, collaborating with the brand to create a seamless end-to-end experience for customers across languages.