Change the game.
Give AI superpowers to
your gamers

Connect, converse and care for your gamers with our out-of-the-box Game AI chatbots. Get your game on with pre-built journeys and increased TPS

Talk to an expert
Gaming

Trusted by leading gaming brands globally

dream11
A23
gameskraft
winzo

Enable Gamers to add money seamlessly

Enable WhatsApp native payments to ease adding money to gaming account/wallets in seconds

Keep your game-players hooked with top-up reminders at the time they’re most likely to pay

Show contextual offers and promotions to prompt in-game purchases and action

40%
Wallet top-ups

Wallet top-ups

Enable Gamers to add money seamlessly

Convert new gamers and increase retention

Recommend in-app purchases, new game launches and leader boards based on player’s segment

Send abandoned game alerts and nudge on 30+ channels including WhatsApp and SMS, with easy payment links

Encourage players to invite their friends leading to higher stickiness and retention

49%
Higher Upsell & <span>Cross-sell</span> revenue

Higher Upsell & Cross-sell revenue

Convert new gamers and increase retention

Offer 24/7 automated support

News of bugs spreads like wildfire in the gaming community. Automate answering routine queries such as bug resolution, point balance, and more

Provide your players a conversational assistant tailored to your game that understands natural language

Leverage Agent Assist to loop in a human agent for more complex queries that need immediate attention

42%
Lower Support Costs

Lower Support Costs

Offer 24/7 automated support

Why Choose Us?

Personalized campaigns

Personalized campaigns

Design marketing campaigns using data such as gaming preferences and popular activity times

Access to 30+ channels

Access to 30+ channels

Build omnichannel experience by integrating on messaging apps across text, voice and video

<span>In-game</span> support

In-game support

Allow players to raise issues without leaving the game with built-in AI bots to answer questions round the clock

Multilingual support

Multilingual support

Leverage multilingual gaming chatbots with capabilities such as NLP & automated speech recognition

Tailored gamer journeys

Tailored gamer journeys

Build interactive journeys including rewards and incentive management that engage and excite players

Seamless integrations

Seamless integrations

OOTB integrations with CRM and marketing platforms for faster go-to market

Frequently Asked Questions

How can conversational engagement and AI help the gaming industry?

Conversational AI in gaming leads to better user experience and makes 24x7 support a reality. Some of the interesting use cases include -

In-game chatbots
Players can get the latest game updates or talk directly to live support for transactional processes or FAQs

Top-up wallets
Fantasy league games require a lot of switching back and forth to top-up wallet or claim rewards. With AI chatbots, a player can recharge their wallet and claim rewards immediately.

Multilingual support
Chat and voice bots can be trained in multiple languages enabling you to cater to gamers anywhere. Also, implementing gaming chatbots on messaging channels such as WhatsApp, Instagram or any other channel enables gamers to engage more.

How is the player information protected?

Conversations between businesses and customers comes with the responsibility to protect the integrity of the conversations enabled by our platform. We understand that protecting the privacy of our users and their customers and partners is a critical part of our responsibility as a business.

At Gupshup, we take security very seriously and adhere to three principles of information security:

a. Maintain confidentiality by ensuring critical information is only disclosed to authorized individuals.
b. Protect the integrity of the data by ensuring it stays accurate throughout its lifecycle.
c. Ensure availability of information through our connected solutions.

Can Gupshup's gaming solution enable payments?

Gupshup's AI chatbots can analyze conversations and offer upsell opportunities at the right time, increase subscriptions, and plan upgrades. Gupshup also provides whatsApp native payments capability which enables customers to click a link and authorize (with a fingerprint, pin, or however the consumers set their security settings) payment in one click. WhatsApp native payments enables payments with payment gateways (such as PayU, Razorpay, SETU), and can be seamlessly integrated with any other payment provider.