Improve customer relationships with 2-way conversations
Automate key BFSI journeys across onboarding, lending, and collections
Secure customer information and transactions
Convert Credit Card payment messages into upsell for a personal loan
Experience ItCustomers can track or add to their portfolio and buy/sell through the chatbot
Experience ItIntegrate with your existing enterprise suites and IT infrastructure to give a holistic experience to users
Provide 24x7 business operations, even during lockdowns and holidays
Convert digital workflows on website/app such as account creation to conversational workflows
Bring down the cost of engaging with customers by reducing staff involvement
Gain edge over competitors in terms of technology and customer experience
Consistent experience across 30+ messaging channels and do not miss out on channel-specific audience
Citibank needed a reliable messaging communication partner to engage and retain its customers. Gupshup helps Citibank deliver a seamless customer communication experience with its Smart Messaging API
PreviewThe challenge of transforming offline and online banking to "conversational" banking, which makes banking seamless for all generations
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