Global - EnglishTransform Banking and Insurance with AI Chatbots
Leverage 150+ pre-built conversational engagement journeys to automate customer engagements across sales and support, securely and at scale
Trusted by leading consumer brands globally
Onboard new customers digitally
Allow customers to discover products on popular channels like WhatsApp
Minimize abandonments by replacing 'form filling' and document collection with the ease of chat
Complete KYC, onboard and activate customers using message, voice and video
Lower Onboarding time
Grow relationship value with easy transactions
Let customers pay EMIs, premiums, buy stocks and make deposits over chat
Improve conversion of payment messages with WhatsApp native payments
Encourage action with alerts, portfolio advice, tailored offers and comparisons
Higher upsell & cross-sell revenue
Optimize costs and serve better with intuitive support
Reduce customer wait time with automated FAQs & pre-built journeys
Humanize the experience with text, voice & video based interactions for complex queries
Predict better with AI and aid Relationship Managers to cultivate profitable relationships
Queries handled without human intervention
4 Bn+
BFSI Interactions
per month
97%
AI accuracy in
query responses
50%
Increase in Click-to-Payment ratio
Unmatched capabilities
Omnichannel Finance
Integrate with 30+ messaging channels through Text, Voice, and Video to deliver a superior banking experience
WhatsApp Banking
Offer 24*7 access on customer's favourite messaging channel across 180 countries
Voice and Video
Incorporate Voice & Video AI into every customer touchpoint, inbound & outbound calls, IVR, voice notes and assistants
WhatsApp native payments
Allow customers to make easy payment to bills, EMIs, and other purchases right from the chat screen
Digital eKYC
Simplify KYC with guided flows and online document collection. Reduce effort and drop offs with anytime video KYC
AI Assistant
Provide a personal assistant that speaks the customer's language with secure, natural conversational experiences for mobile and web
Transform customer experience with out-of-the-box journeys and templates
Create a dynamic banking experience with 150+ prebuilt journeys connecting many different core, payment and financial systems across banking, insurance, capital markets and payments.
Build the next-gen brokerage with journeys for stock quotes, market information, portfolio, orders, equities and mutual funds.
Make the experience seamless with pre-built journeys for claims processing, policy management, premium payments and service requests.
Lift the payment experience with support for mobile recharge, subscription renewals, utility bill, incorrect debit reversals and payment failures.
Increase engagement with credit union members on conversational apps and intelligently cross-sell, up-sell and care for your customers 24/7, in the language of their choice
Integrate quickly with apps and platforms you already use
Frequently Asked Questions
A finance or banking chatbot can range from simple, structured journeys for common queries and interactions to AI driven complex conversations. The conversational engine is trained on BFSI industry data and scenarios, understands terminologies and context and can help institutions with customer acquisition, service and engagement. These bots can be deployed on text, voice and video, and are omni-channel. The Banking AI Chatbot brain learns from each customer interaction, and gets more accurate over time.
A finance chatbot provides your customers an intuitive, self-serve, always available channel to transact, seek advice or explore products conveniently. With conversational AI, financial services providers can engage with customers across 30+ messaging channels for various commerce, marketing and support use cases.
You can deliver meaningful digital experiences at scale, facilitate easy onboarding, speed up transactions, simplify service requests, and elevate the quality of support.
Generally, conversational AI technology powers a BFSI chatbot. By leveraging conversational AI platforms like Gupshup, one can provide pre-built AI templates, plug-in tools, pre-trained models, and bot discovery tools to develop a custom chatbot for financial services. Such chatbots can support rich media, keyword-based responses, interactive buttons, and even suggest answers depending on the application or business need.
In addition, Gupshup's unique messaging API supports multiple messaging types, advanced customisation, intelligent routing, horizontal scaling, and SSL encryption. The API is easily configurable to seamlessly integrate SMS, data and voice messaging into the business flow of any financial services organisation.
With the Gupshup bot-builder platform, any BFSI organisation can build a chatbot in banking for use cases across marketing, commerce and support.
Through bot-builder self-serve tools, no-code AI/ low-code platforms, and a single messaging API, BFSI firms can build intelligent chatbots to deliver rich, personalised content and meaningful customer experiences at scale. They can also develop conversational experiences for improved lead generation, cross-sells and upsells, automated KYC, personalised offers, branch banking, and more. The whole process works seamlessly with API Banking.
A banking AI chatbot created with the Gupshup platform supports 30+ channels, including SMS API, WhatsApp API, RCS, Instagram API and IP Messaging. BFSI companies can deliver text (SMS) messages to almost every country in the world.
They can also engage with customers through the world's most popular messaging platform – WhatsApp. RCS offers conversational two-way messaging, while GBM enables firms to create rich, asynchronous messaging experiences.
We are a Conversational Engagement Platform empowering businesses to engage meaningfully with customers across commerce, marketing and support use-cases on 30+ channels
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