Transform Banking and Insurance with AI Chatbots

Leverage 150+ pre-built conversational engagement journeys to automate customer engagements across sales and support, securely and at scale

BFSI

Trusted by leading consumer brands globally

Citibank
Payu
Muthoot
Kotak
DBS
HSBC

Onboard new customers digitally

Allow customers to discover products on popular channels like WhatsApp

Minimize abandonments by replacing 'form filling' and document collection with the ease of chat

Complete KYC, onboard and activate customers using message, voice and video

26%
Lower Onboarding time

Lower Onboarding time

Onboard new customers digitally

Grow relationship value with easy transactions

Let customers pay EMIs, premiums, buy stocks and make deposits over chat

Improve conversion of payment messages with WhatsApp native payments

Encourage action with alerts, portfolio advice, tailored offers and comparisons

62%
Higher upsell & <span>cross-sell</span> revenue

Higher upsell & cross-sell revenue

Grow relationship value with easy transactions

Optimize costs and serve better with intuitive support

Reduce customer wait time with automated FAQs & pre-built journeys

Humanize the experience with text, voice & video based interactions for complex queries

Predict better with AI and aid Relationship Managers to cultivate profitable relationships

94%
Queries handled without human intervention

Queries handled without human intervention

Optimize costs and serve better with intuitive support
  • BFSI Interactions <br> per month

    4 Bn+

    BFSI Interactions
    per month

  • AI accuracy in <br> query responses

    97%

    AI accuracy in
    query responses

  • Increase in <span>Click-to-Payment</span> ratio

    50%

    Increase in Click-to-Payment ratio

Unmatched capabilities

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Omnichannel Finance

Integrate with 30+ messaging channels through Text, Voice, and Video to deliver a superior banking experience

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WhatsApp Banking

Offer 24*7 access on customer's favourite messaging channel across 180 countries

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Voice and Video

Incorporate Voice & Video AI into every customer touchpoint, inbound & outbound calls, IVR, voice notes and assistants

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WhatsApp native payments

Allow customers to make easy payment to bills, EMIs, and other purchases right from the chat screen

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Digital eKYC

Simplify KYC with guided flows and online document collection. Reduce effort and drop offs with anytime video KYC

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AI Assistant

Provide a personal assistant that speaks the customer's language with secure, natural conversational experiences for mobile and web

Unmatched capabilities

Transform customer experience with out-of-the-box journeys and templates

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Retail Banking

Create a dynamic banking experience with 150+ prebuilt journeys connecting many different core, payment and financial systems across banking, insurance, capital markets and payments.

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Capital Markets

Build the next-gen brokerage with journeys for stock quotes, market information, portfolio, orders, equities and mutual funds.

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Insurance

Make the experience seamless with pre-built journeys for claims processing, policy management, premium payments and service requests.

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Payments

Lift the payment experience with support for mobile recharge, subscription renewals, utility bill, incorrect debit reversals and payment failures.

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Credit Union

Increase engagement with credit union members on conversational apps and intelligently cross-sell, up-sell and care for your customers 24/7, in the language of their choice

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Integrate quickly with apps and platforms you already use

Core Banking
CRM
Payments
Messaging
Others

Frequently Asked Questions

What is a finance or banking chatbot?

A finance or banking chatbot can range from simple, structured journeys for common queries and interactions to AI driven complex conversations. The conversational engine is trained on BFSI industry data and scenarios, understands terminologies and context and can help institutions with customer acquisition, service and engagement. These bots can be deployed on text, voice and video, and are omni-channel. The Banking AI Chatbot brain learns from each customer interaction, and gets more accurate over time.

What are the benefits of a finance bot?

A finance chatbot provides your customers an intuitive, self-serve, always available channel to transact, seek advice or explore products conveniently. With conversational AI, financial services providers can engage with customers across 30+ messaging channels for various commerce, marketing and support use cases.

You can deliver meaningful digital experiences at scale, facilitate easy onboarding, speed up transactions, simplify service requests, and elevate the quality of support.

What is the technology behind a BFSI chatbot?

Generally, conversational AI technology powers a BFSI chatbot. By leveraging conversational AI platforms like Gupshup, one can provide pre-built AI templates, plug-in tools, pre-trained models, and bot discovery tools to develop a custom chatbot for financial services. Such chatbots can support rich media, keyword-based responses, interactive buttons, and even suggest answers depending on the application or business need.

In addition, Gupshup's unique messaging API supports multiple messaging types, advanced customisation, intelligent routing, horizontal scaling, and SSL encryption. The API is easily configurable to seamlessly integrate SMS, data and voice messaging into the business flow of any financial services organisation.

How to build a custom bot for my customer journeys?

With the Gupshup bot-builder platform, any BFSI organisation can build a chatbot in banking for use cases across marketing, commerce and support.

Through bot-builder self-serve tools, no-code AI/ low-code platforms, and a single messaging API, BFSI firms can build intelligent chatbots to deliver rich, personalised content and meaningful customer experiences at scale. They can also develop conversational experiences for improved lead generation, cross-sells and upsells, automated KYC, personalised offers, branch banking, and more. The whole process works seamlessly with API Banking.

On which channels can I deploy conversational banking?

A banking AI chatbot created with the Gupshup platform supports 30+ channels, including SMS API, WhatsApp API, RCS, GBM, Instagram API and IP Messaging. BFSI companies can deliver text (SMS) messages to almost every country in the world.

They can also engage with customers through the world's most popular messaging platform – WhatsApp. RCS offers conversational two-way messaging, while GBM enables firms to create rich, asynchronous messaging experiences.