Grow your business through Conversational Commerce

Take your customers on a conversational journey through product discovery, purchase, delivery, feedback and support, on their favorite messaging app

Conversational Commerce

Make product discovery, payments, tracking and support conversational.

Add a conversational touch to product discovery, payments, tracking, and support

Features

Multiple Access Points
Convert any surface or one-way message into a commerce conversation with QR codes and embedded URLs
AI-powered Chatbots
Leverage AI-powered chatbots for product discovery and consultative selling, purchasing, order tracking, returns and support
Personalization
Drive demand with personalized offers using marketing tools through the messaging channels
1-Click Bill Payment
Enable frictionless commerce with 1-click bill pay embedded in messaging
Third Party Tools Integration
Integrate with leading POS systems, payment systems, CRM, ORM, social media and marketing automation systems
Robust Security
Enable secure commerce by protecting sensitive customer information on messaging channels

Use Cases

High Value Shopping
Car shopping can be made easy with assisted selling
eCommerce
Product discovery and recommendations using a chatbot
Insurance Policy
Help customers find the right policy as per their need

Benefits

Assured Security
Make conversational commerce secure
One-stop Solution
No additional apps need to be downloaded
Seamless Customer Connect
Build a direct digital connect with your consumer
Simplified Conversation Starters
Convert SMS volume into conversation starters with embedded Gupshup Messaging links to chatbots
End-to-end Conversational Touch
Make all steps of the purchase and support lifecycle, conversational
Multi-point Entry
Make any digital or physical entry point a conversation starter with QR codes or URLs