Best Practices for Bot Building

Tools for the best practices, tips and tricks that will make the chatbot building process efficient.

What are the best practices for chatbot building? Learn from the experts at Gupshup

Key points from the ebook on chatbot building:
  • Chalk down the objective and overall design for the chatbot
  • Understand the difference between structured and unstructured conversations
  • Explore the chatbot builder features
  • Customize messages and use rich media
  • Define the scope of the NLP capabilities of the chatbot
  • Understand things to be kept in mind before API integration
  • Understand the backend systems, channels, analytics and updates for the chatbot

For actionable insights, download your free eBook now!

Bot Building Tools for Everyone

Gupshup CEO Beerud Sheth shares how Gupshup is developing the most comprehensive platform consisting of bot building tools for everyone.

Read more
Make Automation More Personal with AI-powered Chatbots

Create a personalized experience for every customer with the help of conversational AI-powered chatbots. Read on to know more.

Read more

Please wait

Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor. tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to