#1 Conversational Engagement Platform to Automate Support

Reduce customer tickets by resolving most queries with AI-powered chatbots and voice bots. Route other queries to live agents across web, messaging, and voice

WhatsApp Support

Trusted by leading brands globally

Himalaya
danone
cleartrip
dishtv
kotak
Axis Bank

Automate common query responses and complex actions alike

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Automatically understand customer intent and what they are asking for, and provide accurate responses immediately

Leverage AI assistants to answer queries
29%
Faster response to customer queries

Faster response to customer queries

Enhance agent experience with a unified inbox

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Allow agents to collaborate as a team, seek assistance, use canned responses, or transfer for complex customer queries

Collaborate to resolve complex issues
18%
Lower resolution time

Lower resolution time

Deliver intuitive self-serve and relevant recommendations

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Support your customers round the clock with self-serve options and reduce the cost of operations without compromising on quality

Make support <span>self-serve</span>
18%
Higher CSAT score

Higher CSAT score

Why do 45,000+ brands love us?

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300+ support
journeys

Deploy ready-made conversational journeys

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Strong voice
capabilities

Set up cloud contact centers, and manage inbound and outbound calls from your customers

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Multi-lingual support

Allow customers to interact in 60+ languages

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Omnichannel

Provide coherent support on all channels of communication

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Self-serve

Build your support journeys using a no-code visual tool

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Unified agent assist

Single inbox for agents for customer queries from multiple touchpoints

Why do 45,000+ brands love us?

One Platform - Many Industries

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Help resolve issues such as incorrect deduction, payment reversal, claims settlement, login error, block card, fund recommendations, etc.

BFSI

Quick Integrations with 500+ Apps & Platforms

Customer Stories

Doubtnut increased <span>tutor-student</span> engagement rate by 260% with WhatsApp chatbot

Doubtnut increased tutor-student engagement rate by 260% with WhatsApp chatbot

The education platform provider Doubtnut went live with a WhatsApp chatbot to provide a streamlined experience and a 95% user satisfaction rate

Voltas used Gupshup to address customer queries /requests /complaints during the pandemic

Voltas used Gupshup to address customer queries /requests /complaints during the pandemic

During COVID-19, Voltas experienced a heavy load on IVR, causing call dropouts. By deploying a chatbot on website and WhatsApp, Voltas could handle the volume

Frequently Asked Questions