Everything You Wanted to Know About RCS

Rich Communication Services (RCS) is the new form of SMS that helps you deliver an OTT app-like experience on the native messaging app of your Android phone. While this is just the most basic thing that could be said about the RCS, there are lots of fascinating aspects that can be unleashed by leveraging it for business messaging.

Read on to understand the pathbreaking work undertaken by Gupshup—a global thought leader in RCS— to help brands delight their customers through RCS Business Messaging.

This eBook helps you understand:
  • The inherent drawbacks of SMS API
  • The new features added to upgrade SMS
  • Some of the brands using RCS
  • Rich Communication Services

For actionable insights, download your free eBook now!

Innovative Use Cases of RCS

RCS helps to send rich media such as video, gifs, and images with suggested buttons and replies, which enables enterprises to achieve a higher response rate than simple text-based messaging.

Read more
4 Best Practices Of Building Chatbots With RCS Messaging

With the introduction of RCS as a means to enhance conversations through rich media messaging, the need to deploy a chatbot has become easier than ever. Read on to know more.

Read more

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Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io