Illustraion RCS combines the global reach of SMS with rich media messaging and engaging conversations

RCS combines the global reach of SMS with rich media messaging and engaging conversations

  • Reach over 1 billion customers* where they already are, inside their native messaging app
  • Create engaging customer interactions with RCS's rich UI, contextual and conversational messaging capabilities
  • Build a trusted Brand presence with customized branding options for logo, colours and brand name.

Enhance business communications at every step of the customer journey

Acquisition

Targeted Promotions,
Product Carousels

On-boarding

Welcome kit, How-to-videos,
KYC documents

Engagement

Product recommendations,
Birthday wishes

Support

Alerts, Notifications,
Customer Service

Retention

Re-engagement campaigns,
Feedback

Loyalty

Rewards program,
Referral campaigns

Gupshup's out-of-the-box RCS Business Messaging solution

Single API

Use Gupshup's Single API to reliably send and receive rich messages on RCS and 30+ other channels. Reach customers wherever they are as adding new channels is quick and easy with our Single API.

Auto Intelligent Routing

Rely on Gupshup's built-in Auto Intelligent Routing algorithm to automatically fallback to SMS if your user's carrier or device does not support RCS.

End-to-end User Preference Management

Deliver personalized content to every customer as per individual and regional preferences such as language and locale, to better engage customers with contextual communications.

Automatic Template Translation

Gupshup's Single API auto-translates templated text messages into rich cards or carousels with suggested Call-to-Action buttons for a richer intuitive messaging experience that results in better response rates.

Interactive Two-Way messaging

Drive customer engagement by building Rich Conversational workflows on RCS using Gupshup's bot platform. Orchestrate customer service and consultative selling with rich media like images, carousels, videos, geo-location and document sharing.

Smart Dashboards

Gain meaningful insights with real-time message delivery, read receipts and click-through rates on RCS to help improve the effectiveness of future customer interactions.

RCS FAQ

RCS stands for Rich Communications Services. It is a next-generation SMS protocol and universal standard between mobile operators and phones. Since 2008, RCS has been supported and promoted by the GSMA (Global System for Mobile Communications), as well as many telecom carriers, mobile OS creators like Google and Android, and mobile phone manufacturers like Samsung, Sony, Google Pixel, and more.

RCS is an upgrade to SMS messaging that combines the global reach, popularity, high open rates, and immediacy of SMS and MMS, with the rich, experiential communications capabilities of chat applications like WeChat, WhatsApp, Skype, etc. RCS supports both person-to-person (P2P) messaging, and application-to-person (A2P) messaging (for businesses.

Gupshup's out-of-the-box RCS Business Messaging solution enables businesses to create engaging customer interactions with a rich UI, and contextual messaging. For early access, click here.

An RCS message combines the capabilities of simple SMS messages with the feature-rich, engaging messages of chat applications. With an RCS message, individuals and businesses can exchange messages with emojis, video, audio, and high-resolution images. They can also exchange group chats, get read receipts, and view in real-time when someone is replying to their message.

A partnership between Google and Samsung allows RCS to work seamlessly between their respective apps: Android Messages and Samsung Messages. Currently, iOS does not support the protocol, so Apple users cannot send or receive RCS messages.

The RCS Business Messaging solution from Gupshup supports every business communication need, at every stage of a customer journey, all the way from acquisition, to retention and loyalty.

RCS is very much like WhatsApp, with everything (live chat, multimedia support, etc.) handled via the user’s data network (mobile or WiFi). For it to work (on Android), the mobile carrier, and the user’s device and the messaging app must all support the protocol. The recipient’s device, carrier, and OS must also support RCS, otherwise, all RCS messages from the sender will revert to plain SMS in the recipient’s interface.

RCS works because of the Universal Profile, a single industry-standard set of features and technical enablers to simplify RCS development and global deployment. In the U.S., four big carrier networks, Verizon, AT&T, T-Mobile, and Sprint, have formed the Cross Carrier Messaging Initiative (CCMI) to standardise RCS, independently of Google.

To enable RCS messaging in a compatible phone (e.g. Samsung with Android Messages), users only need to follow the on-screen prompts from within the app.

In November 2019, Google announced the rollout of RCS as Android’s primary texting platform in the U.S. Chat is a protocol based on the RCS Universal Profile global standard that enables subscribers using different devices and carriers, and from different countries, to communicate with each other.

This means that anyone who uses the Android Messages app – which many Android phones come with by default – can send and receive RCS messages. Users who don’t have Android Messages installed on their device can download it for free from the Google Play Store.

On the Android Messages app, RCS supports read receipts, group messages, rich multimedia, and real-time chat (over Wi-Fi or mobile data). Users can also send and receive high-res photos and videos, and see if a recipient is replying to their message (typing indicator).

Businesses can leverage the features of RCS to enhance customer communications with rich B2C messages. They can send branded information, share high-def content like images, videos, gifs, PDFs, etc., send live updates, show product carousels, and even allow customers to take some action from within the app.

RCS uses either Wi-Fi or mobile data to send messages. So as long as the senders and recipients’ phones and carriers support RCS, and both devices are connected to the Internet, RCS will work. On a mobile network, text-based conversations on RCS use only a small amount of mobile data.

For sending large files, images or videos, they will count significantly towards the data limits set by the carrier. Therefore, it’s usually better to send such files over Wi-Fi (unless the WiFi requires additional payment for RCS messages). Roaming charges may also apply for mobile data.

The initial RCS partnership involved Google and only one phone manufacturer – Samsung. But now many phones are compatible with RCS. Manufacturers that support RCS include: Google Pixel 3, 3a, and 4 series, Archos, BQ, Cherry Mobile, Condor, Fly, General Mobile, HMD Global, HTC, Kyocera, Lanix, Lava, LeEco, LG, Micromax, Motorola, MyPhone, QMobile, Sony, Symphony, Wiko, Samsung Galaxy S9, S10, and S20 series, Samsung Galaxy Note 10 series, and ZTE.

The availability of RCS on these devices depends on the country and carrier network. With its Early Access Program, Google is helping brands adopt RCS business messaging. To know more, request early access through Gupshup. Click here.

RCS is available for free to all users that use an Android phone with the Android messages app. The app is also free to download (if not included in their phone by default). Sending and receiving RCS messages via WiFi is usually free, unless the WiFi requires additional payment. Sending messages via the mobile data network may attract charges.

Ready to explore RCS for your business?

Let us know you're interested by requesting for Early Access.


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Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io