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Presenters

Beerud Sheth - Co-Founder and CEO
Beerud Sheth
Co-Founder and Chief Executive Officer
LinkedIn
Srinivas B Vijayaraghavan - VP Marketing
Srinivas B Vijayaraghavan
VP Marketing
LinkedIn

Notes

In this episode of #ConversationalMessaging Podcast, Gupshup's CEO Beerud and VP of Marketing Srini unpack, uncover and discuss best practices, use cases, new technologies, and AI and how businesses can leverage these in their businesses. They look forward to having a global community of conversational experts as guests for the podcast.
Why Conversational Messaging?
Because conversations are one of the most primal activities of humans since the evolution of time. Communication is a natural form of interaction that we pick up as we grow, with no training required. However, when it comes to businesses, interacting with consumers is a brand new phenomenon.
The latest wave of conversational interactions is a brand new opportunity for businesses and consumers to have much richer, much more engaging, much more natural, and intuitive interactions.
Beerud Sheth, CEO of Gupshup
Conversational Messaging and Consumers
Because of smartphones, messaging apps are topping the bill in terms of frequency and intensity of usage. They're easy on the eyes, easy to manage, and often user-friendly. With these platforms, Beerud believes businesses should touch base with their consumers in a friendly and conversational manner.
Technologies and Platforms
Beerud talks about the technologies and platforms businesses should consider. While it would require a serious investment, investing in functional conversational messaging platforms can have an overall positive effect on the consumers' experience especially as most businesses fall short in this category.
Related posts:

https://www.gupshup.io/developer/conversational-messaging-platform

https://www.gupshup.io/blog/what-is-conversational-messaging/

https://www.gupshup.io/blog/conversational-messaging-provides-you-with-a-competitive-advantage/

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Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io