Launching Conversation Cloud - Reimagine CX in the Digital Age. Learn More
NEW! Pre-Approved WhatsApp Templates To Keep Your Customers Closer Explore
Conversational Internet is digitizing the other half of the world Learn More
You asked for our Gen AI secret sauce - Launching ACE LLM! Explore

This is why you should integrate live chat feature into your bots

On November 22, 2018 | 2 Minutes Read
ChatbotsConversational SupportGeneric
Convenience. That’s the one word to aptly suffice the no. 1 reason to have chatbot automation. You can never have enough of it! By that we mean, that chatbots can exist and operate for you to solve from pesky little to far more complex issues.

Your users may be very demanding and even after your bot repeatedly informs them about its limitations, they are still aggressive with their queries and on the verge to label your bots – “Dumb!” That’s where live chat comes into the picture. A smooth means to keep your customers happy!


In a one line, live chat is a feature that you can integrate to your bots, wherein instead of putting the fallback response every time a complex or even an out of context query is requested by the user, the bot instead of replying with a spammy fallback response redirects users to or prompts them to write in their queries to and for a customer agent (a live person) to answer to from the other end. Pretty cool right?

Check out Robin Assistant, a multi-lingual, e-commerce chatbot that’s helping people access and avail services through messenger.

This is a live session with the bot, where you can see the switch from automated responses to a live agent

The opportunities for integrating live chat are immense. Adding live chat adds the much-needed layer of intelligence to the conversations people otherwise usually have with chatbots across different channels.

Do you have a bot, that you think can benefit with an added live chat feature? Drop us a message and let our team set up a call. Book an appointment

Team Gupshup
Team Gupshup

Blogs you will want to share. Delivered to your inbox.

Business Email

Recommended Resources

5 Things That Can Indicate Your Customer Communication Needs a Revamp

Discover 5 signs signaling it's time to overhaul your customer communication strategy. Stay ahead in the...
Read More >

5 ways Conversational AI is Redefining Home Buying Experience in Dubai

Discover how Conversational AI is transforming the Dubai real estate market, making home buying faster, simpler,...
Read More >

The 3 Secrets to Future-proof Your Customer Engagement Efforts Through Gen AI

Learn the top strategies to future-proof your customer engagement efforts with Gen AI. Strengthen connections and...
Read More >
Read: 2018 : The Year in Messaging