Gupshup helped OYO to grow and engage its customer base across various geographies and messaging channels

The Problem

OYO Rooms, is a rental online marketplace with presence in more than 800 cities across 80 countries including Vietnam, UK, US, Japan, China, Malaysia, Nepal, UAE, Indonesia, Saudi Arabia, India and the Philippines. OYO needed a reliable partner to expand its customer base across various geographies.

The Solution

Gupshup offered OYO a Single Global Messaging API, which helped them:

• Increase its global reach and expand to new markets
• Manage opt-in, opt-out
• Get customer feedback
• Run COVID safety campaigns
• Unified dashboard for real time usage statistics