Gupshup helped OYO to grow and engage its customer base across various geographies and messaging channels

OYO Rooms decided to partner with Gupshup to reach its customers and partners across multiple geographies and messaging channels.

The Problem

OYO Rooms, is a rental online marketplace with presence in more than 800 cities across 80 countries including Vietnam, UK, US, Japan, China, Malaysia, Nepal, UAE, Indonesia, Saudi Arabia, India and the Philippines. OYO needed a reliable partner to expand its customer base across various geographies.

The Solution

Gupshup offered OYO a Single Global Messaging API, which helped them:

  • Increase its global reach and expand to new markets
  • Manage opt-in, opt-out
  • Get customer feedback
  • Run COVID safety campaigns
  • Unified dashboard for real time usage statistics

Recommended Resources

Blog

11 Ways How Conversational AI Enhances CX At E-commerce Stores

D2C businesses can personalise user journeys for customers using conversational AI from Gupshup
Read More >
Blog

3 Benefits Of Conversational AI In The Consumer Electronics Industry

Learn how conversational AI is helping consumer electronics business owners boost user satisfaction and engagement. See...
Read More >
Blog

How Cloud Telephony Boosts Growth Prospects Of Startups and SMEs

Learn how cloud telephony helps start-ups optimize their communication expenses
Read More >