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Conversational AI is Shifting Consumer Behaviour in Dubai

Discover how Dubai’s high digital adoption rates and ‘Smart Dubai’ initiatives are transforming consumer-brand interactions through Conversational AI, and dive into the UAE’s AI Strategy 2031 of becoming a global leader in AI adoption.

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Conversational AI is Bringing Digital Personalization to Dubai Consumers

  • Tech-Savvy Population:
    With a rising digital native and expat population, Dubai exhibits a wide range of consumer needs and preferences, making it perfect for personalized AI-driven solutions.
  • Smart Dubai Initiative:
    Government initiatives like “Smart Dubai” aim to make the city tech-first across sectors,  through comprehensive AI and digital innovations.
  • High-Quality Demands:
    Consumers in Dubai crave high-quality, customized services. Emirati women, for example, allocate a significant portion of their income to fashion and luxury goods, highlighting the demand for personalized experiences.
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Dubai Industries are Recognising the Potential Benefits Of Conversational AI to Build A Strong Customer Base

  • Retail:
    Retailers are leveraging Conversational AI to analyze consumer data, predict trends, and tailor marketing strategies. This has resulted in enhanced customer satisfaction and increased loyalty.65% of IT professionals in the UAE have accelerated Conversational AI rollout, reshaping retail operations to be more efficient and competitive.
  • E-commerce:
    AI-driven personalization helps e-commerce platforms provide tailored recommendations and superior customer service.73% of UAE customers prefer to shop at stores that use their personal information to personalize the shopping experience.
  • Real Estate:
    Conversational AI is transforming the real estate market in Dubai by making property searches more efficient and enhancing buyer-seller interactionsAbout 40% of additional profits can be achieved by UAE-based property developers through AI integration.
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Explore our range of Conversational AI-driven services to elevate your business and meet the evolving needs of Dubai’s diverse and demanding market.

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