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Customer Experience Trends
in the Era of AI

As consumer touch points multiply, businesses are caught between navigating through the noise and capitalizing on the opportunities. Hence, brands that can make the first connection with their customers on platforms that they’re present, would have an upper hand in building brand awareness.

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Key Takeaways

  • Learn how Generative AI solutions are driving enterprises to use pre-trained models with their data for better performance.
  • Understand why CXaaS platforms are facing higher demands to deliver omnichannel conversational experiences.
  • Know why enterprises need alternative data-driven approaches in a cookie-less environment for personalized customer experiences.
  • Discover how Advanced AI adoption can help enterprises cut costs and focus on strategic tasks.

Generative AI is reinventing communication

It’s no secret that Generative AI is altering communication. Platforms like ChatGPT, Bard, and more recently Llama 2 offer exciting possibilities for enterprises and communication solution providers.

While brands identify areas in their business where Generative AI can add value, solutions providers are already at work to implement intuitive communication solutions on the underpinnings of Generative AI.

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