The total number of chatbot messaging apps accessed globally will increase from 3.5 billion in 2022 to 9.5 billion by 2026. This growth of 169% will be driven by the increasing adoption of omnichannel retail strategies by eCommerce players and the rising integration of chatbots within messaging platforms
…, retail spend over chatbot messaging apps will account for over 50% of global chatbot retail spend by 2026. The rapid development of messaging app functionality will attract high-value online retailers to chatbot messaging apps over competing channels.
Elisha Sudlow-Poole • Research Analyst, Juniper Research, “CHATBOTS: SECTOR ANALYSIS, COMPETITOR LEADERBOARD & MARKET FORECASTS 2022-2026”, March 2022