We’ve all been there. We’ve visualized a great chatbot idea and basked in the glory of its success without writing the first few lines of the script. Although scripting is perceived to be a straightforward process, it can get complex and messy real quick if certain fundamental characteristics are overlooked. Let’s look at the features of a great chatbot script.
With the increased adoption & growth of the conversational chat interface, bot makers are building experiences where users don’t have to be conscious that they’re talking to a bot. Bots are designed to execute commands and get the job done without necessarily behaving like a rigid or structured software program. The focus has shifted to create user experiences that are engaging and fun. As the devil lies in the details, let’s dive into some common user experience designs found in bots today. Continue Reading
Chatbots are on the rise – this is being said by everyone who is associated with the bot ecosystem. Well, they might be right because chatbots have the potential and have shown promises of solving different problems with ease. If numbers are an indication of success there are 100k unique chatbots solely on Facebook Messenger within a year and chatbots like Swelly has 3M+ users on them. These numbers increase if we count other major platforms like Slack, Viber, MS teams etc.
Staying in sync with the hype, Gupshup has developed some amazing bots for various clients. Here’s a look at a few popular ones from the long listContinue Reading
In 2016, Facebook opened up their messenger platform to developers and businesses to develop bots. Since then the messenger platform has come a long way with various updates which saw them bringing in templates, quick replies, persistent menus, webviews, messenger extensions, payments etc. This has helped developers continuously improve the experience of their bots. We have seen bots being developed for various use cases like Raising Awareness, Customer acquisition, Customer service, e-Commerce, Financial services etc.Continue Reading
Almost all the discussion around bots to date has focused on bot-to-human interactions: how bots interact with humans; conversational interfaces; human search and discovery; engagement metrics; spam controls, etc. However, there is a potentially bigger aspect of the bot phenomenon that hasn’t been much discussed or explored: bot-to-bot interactions.
Sounds like sci-fi, right? But bots communicating with each other can enable amazing possibilities. Here are a few of them: Continue Reading
We are witnessing the bot industry grow in leaps and bounds with new bots being created every day. New platforms/tools are emerging to help bot developers in prototyping, designing and developing bots. All these tools are making the bot development process very easy for developers but guess what? There is still one area which takes a considerable amount of time and effort – testing of the bot. Continue Reading
Bots are programs that interact through messaging. The reason why they are becoming popular today is because messaging is huge. Statistics show that Smartphone usage is decreasing in terms of the number of apps people use on a daily basis. People have reached an app fatigue. On the other hand, the usage of messaging apps has been on a rise. Basically, users have favored messaging as a medium and bots are just a mechanism for programs to get on to that medium and interact with users. Continue Reading
It is clear by now that bots represent a major paradigm shift. Every brand and business will soon need to build bots. As developers and businesses start building bots, a lot of tools and platforms are emerging to make bot building easier. Not all bot platforms are equal.
Chatbots are no longer a novelty. They have been around for quite some time and have become an integral part of our lives. Brands have started experimenting and implementing services through chatbots. On the other hand, the consumers have started interacting with chatbots more than apps. As the ecosystem evolves, brands would need to develop chatbots with clever capabilities that guarantee customer retention. Chatbots would need to be more ‘human like’ and not just throw dull and monotonous replies to the user. This is where AI (Artificial Intelligence) and NLP (Natural Language Processing) come into the picture. Continue Reading