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Revolutionizing Realty: A Conversational Approach to Transactions in Dubai’s Real Estate Industry

On April 12, 2024 | 9 Minutes Read
ChatbotsConversational AIConversational CommerceConversational EngagementConversational MarketingConversational SupportCXGenericWhatsApp Business APIWhatsApp Commerce

Dubai, known for its iconic skyscrapers and ambitious developments, is undergoing a major digital transformation. 

Dubai’s real estate market is on an exciting upswing, expected to grow by about 15 percent in 2024. This growth is fueled by several key factors, making Dubai stand out on the global stage. 

Firstly, there’s a continuous demand for properties driven by Dubai’s booming economy and its attractiveness to investors from all around the world. The city’s commitment to safety, cleanliness, and tourism adds to its appeal, drawing more people to consider it not just a place to visit but also to live and invest in.

What’s particularly interesting is that certain areas within Dubai are predicted to see even more significant growth. These hotspots are becoming increasingly desirable, potentially offering higher returns for those looking to invest in the city’s real estate market. This situation is creating a buzz among investors and industry insiders, who see Dubai as offering some of the best real estate opportunities globally.

The city is also experiencing a digital makeover in real estate businesses. With the help of artificial intelligence (AI) and conversational AI platforms, buying and selling properties in Dubai is becoming more personalized and efficient than ever before. 

Factors contributing to the expansion of Dubai’s real estate market include 

  1. Population growth
  2. An increase in tourist arrivals
  3. Developments in the non-oil sector

All these factors combined paint a picture of a vibrant, technologically advanced Dubai real estate market that’s not only growing but also setting a benchmark for the rest of the world. 

Whether you’re an investor, a potential buyer, or just watching the market, Dubai’s real estate sector in 2024 looks like it will be a hub of opportunity and innovation.

AI in Dubai’s Realty: A WhatsApp-driven Strategy for Improved Client Engagement

AI in Dubai's Realty

In Dubai’s bustling real estate market, where innovation meets luxury, WhatsApp is emerging as a key player in revolutionizing how agents and clients interact. 

A WhatsApp-driven strategy taps into the power of AI to enhance client engagement, making conversations more meaningful and transactions smoother.

By embracing WhatsApp Business, realtors can offer personalized services right from the start, ensuring every client journey through Dubai’s real estate offerings is as seamless and efficient as possible. 

Here’s a simplified approach to using WhatsApp for engaging potential buyers at every stage of the buying process:

Awareness and Discovery:  Use WhatsApp to introduce your real estate listings to potential clients. With its widespread popularity, WhatsApp enables you to reach a broad audience.

Consider this example: Discover your dream home in the heart of Dubai! Spacious 3-bedroom apartments with panoramic city views, now available. Swipe through the gallery to get a glimpse, or message us to book a private tour. Your future home awaits.

Interest and Engagement: After the awareness stage, send out an engaging message that keeps potential buyers in the loop and fosters excitement about new listings. It encourages them to stay connected for updates and exclusive previews.

“New in Dubai Marina: Luxurious 2-bedroom waterfront condos. Exclusive early access for our WhatsApp community. Join the community now for more information” 

Consideration and Decision-making: For a buyer interested in the Dubai Marina condos, a realtor could send a personalized message

Offering tailored information and convenient virtual tours directly through WhatsApp can significantly aid buyers in their decision-making process.

“Hi [Name], based on your interest in waterfront living, I thought you’d enjoy a closer look at our Marina condos. How about a virtual tour this Thursday? Book tour now” 

Offering tailored information and convenient virtual tours directly through WhatsApp can significantly aid buyers in their decision-making process.

Consideration and Decision-making

Purchase and Transaction: When a buyer decides to proceed, the transaction phase can be streamlined with messages like,

“Great choice, [Name]! I’ll send over the reservation form and a secure link for the deposit. All documents are encrypted for your privacy. Let’s schedule your in-person viewing at your earliest convenience.” 

WhatsApp’s secure platform ensures that even sensitive documents can be exchanged with confidence, keeping the transaction process smooth and secure.

Post-purchase Support and Loyalty: After a sale, continue to engage clients through WhatsApp for post-sale support. A message could go out

“Congratulations on your new condo, [Name]! If you need recommendations for interior designers or have any questions about setting up utilities, just drop us a message here. We’re always here to help.” 

Post-purchase Support and Loyalty

Continued support after the purchase through WhatsApp not only assists clients with their new homes but also nurtures a relationship that encourages loyalty and future referrals.

This strategic approach not only enhances client satisfaction but also drives higher conversion rates and loyalty in the competitive real estate market.

Continued support after the purchase through WhatsApp not only assists clients with their new homes but also nurtures a relationship that encourages loyalty and future referrals.

This strategic approach not only enhances client satisfaction but also drives higher conversion rates and loyalty in the competitive real estate market.

Conversational AI: A New Era of Customer Engagement

A New Era of Customer Engagement

Conversational AI is fundamentally reshaping customer service and engagement in the real estate sector. And platforms like Gupshup offer a new era of personalized experiences. 

Their capabilities allow real estate businesses to interact with their clients in real-time on popular messaging platforms like WhatsApp, enhancing the property search experience and strengthening client relationships​​​​. Their platform exemplifies how conversational AI can be leveraged in the real estate industry. 

By utilizing chatbots and virtual assistants, real estate agencies can provide 24/7 service, answering inquiries, offering property suggestions based on users’ digital behavior, and responding immediately to inquiries. This level of personalized and instant interaction significantly enhances customer engagement and satisfaction​​​​.

Benefits of Conversational AI in Real Estate

The adoption of conversational AI in real estate comes with several key benefits:

  • Improved Efficiency: Conversational AI automates routine tasks such as appointment scheduling and property inquiries, allowing real estate professionals to concentrate on more complex tasks. This automation enhances operational efficiency and customer service quality​​.
  • Enhanced Property Search Experience: Sophisticated AI chatbots can guide users through an interactive property discovery process, using conversational questions to capture search criteria and deliver personalized property listings​​.
  • Stronger Client Relationships: The ability to provide instant responses and personalized interactions fosters a sense of trust and reliability among clients, which is crucial in building long-term relationships​​​​.

NoBroker’s Success with Gupshup

NoBroker, a Bangalore-based real estate portal, significantly enhanced its property listing process by partnering with Gupshup to utilize WhatsApp Business Solution. This collaboration led to a streamlined experience for property owners, enabling them to easily upload photos and details of their properties. The result was a remarkable 20x annualized ROI and a 2.8x increase in properties sold or let out. Notably, the time required to list a property with pictures was reduced to just 6 minutes. This innovative approach not only simplified the listing process but also improved customer satisfaction, positioning NoBroker as a leader in utilizing WhatsApp for real estate transactions. Businesses in Dubai will also greatly benefit from the integration of Gupshup.

Now, let’s look at the broader application of technology in real estate. Click to WhatsApp Ads (CTWA) represent another facet of digital innovation, further revolutionizing property advertising in Dubai’s market. Let’s dive deeper. 

CTWA in Property Advertising

Click to WhatsApp Ads (CTWA) revolutionizes property advertising by enabling direct engagement between potential buyers and real estate agents through WhatsApp. Advertisers use these ads on platforms like Facebook and Instagram, where clicking the ad redirects users to a WhatsApp conversation with the agent, streamlining the inquiry process and enhancing lead generation.

Benefits of CTWA in Real Estate Advertising

  • Direct Communication with Potential Buyers: CTWA allows potential buyers to initiate conversations with real estate agents directly, making the inquiry process more straightforward and personal.
  • High Engagement Rates: WhatsApp boasts an open rate of up to 98%, significantly higher than email marketing. This high engagement rate ensures that property advertisements reach and capture the attention of a broad audience, increasing the likelihood of generating quality leads​​.
  • Rich Communication Services: Real estate agents can utilize WhatsApp to send multimedia messages, including photos, videos, and PDFs of property brochures, offering potential buyers a dynamic and informative viewing experience that can heighten interest in the property​​​​.
  • Broad Customer Outreach: With over 2 billion active users globally, advertising on WhatsApp provides access to a vast audience. CTWA facilitates reaching the right audience by allowing for targeted advertising based on demographics, location, and user behavior, ensuring that property ads are seen by potential buyers who are most likely to be interested​​​​.
  • Improved Lead Generation and Conversion Rates: By facilitating direct interaction between buyers and agents, CTWA enhances the lead generation process. Agents can quickly address inquiries, provide personalized property suggestions, and nurture leads until they are ready to make a purchase decision​​​​.
  • Integration with Facebook and Instagram: CTWA can be strategically placed across Facebook and Instagram, platforms with their own massive user bases. This integration enables real estate businesses to expand their reach and attract leads from various sources, all while maintaining the conversation within WhatsApp​​​​.
  • Cost-Effectiveness and ROI: Despite being a paid advertising channel, the personalized interaction and higher conversion rates associated with CTWA offer a significant return on investment. Real-time conversations and personalized recommendations cater to the high intent of users, maximizing the chances of converting inquiries into sales​​.

In Dubai’s dynamic real estate market, where WhatsApp has become the dominant lead channel, integrating CTWA into a comprehensive digital marketing strategy is becoming increasingly crucial. 


The future of Dubai’s real estate sector is inextricably linked to the innovative utilization of AI and conversational AI technologies. 

These technologies are transforming the industry by enhancing property valuation and marketing through detailed data analysis. They are also revolutionizing property search and discovery with AI algorithms for personalized recommendations and automating valuations. Furthermore, conversational AI is streamlining customer interactions, automating lead generation, and improving operational efficiency. 

As Dubai’s real estate market continues to evolve, the adoption of AI and conversational AI is becoming indispensable for businesses aiming to stay competitive. It offers unprecedented efficiency, accuracy, and personalization in real estate transactions​​​​​​​​.

Vartika leads marketing at Gupshup and has ~16 years of experience in marketing across early-stage startups and large enterprises. A Marketing specialist by profession, a wanderer at heart, an enthusiastic cook, and a painter for the soul.

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