Voice API FAQ

Voice API is a tool that integrates the abilities of Internet-based applications and public switch telephone networks. The gupshup.io voice API executes all the telephony and related functions for your application and is incredibly configurable and highly scalable.

This is made possible with the help of the many capabilities offered by the Gupshup platform, such as:

  • Automated phone-number verification using missed call verification
  • Call patching and masking to enable an efficient and privacy-protected support experience
  • Interactive Voice Response (IVR) technology to enable better optimization of the customer support experience
  • Automated outbound calling with text-to-speech capabilities that can be employed as a fallback mechanism to SMS for sending OTPs to customers

You can integrate voice APIs into your application, even if you don’t have expertise with telecommunication programming. The API can be used as a fallback mechanism for SMS alerts, or for consent collection and lead generation.

Voice APIs allow you to connect with customers from all over the world by integrating with your mobile or web application(s). 

The Gupshup platform is designed to make communication more effective and simpler. We achieve this by enabling our customers to manage all their client/customer communication, across different channels through Single API access. Meaning, you can communicate with customers using different platforms using a single application. With a global reach and cutting-edge technological capabilities, our voice API enables a variety of functions, including (but not limited to):

  • Voice-based 2FA
  • Consent collection
  • Lead generation
  • Order updates and service feedback through IVR

A programmable voice API can be utilized to create a custom voice calling solution, without depending on any telecom infrastructure. The gupshup.io voice API can integrate seamlessly with any application, regardless of the platform it is built upon.

In other words, Gupshup’s programmable voice API can be used to receive, make, manage, and monitor calls directly from your application. With ready-to-integrate capabilities, our voice API can be integrated into your application by simply copying and pasting a few lines of code. Since we support all development platforms, we work with all major programming languages like PHP, Java, Python, Ruby, Node, and many others.

Our experts at Gupshup can also help you design a custom solution tailored to the unique needs of your business.

The Gupshup voice API is designed to be user friendly. Even if you don’t have any technical expertise, you can master the functions after a quick walkthrough. Having said that, if you don’t have any technical expertise, you will require some help during the setup process. Fret not, as our team of experts are available to support the needs of our customers 24*7. Our team can also help you with the information about international laws and regulations that you must observe while connecting with customers across different countries and cities.

Not at all. In fact, one of the biggest advantages of working with our team at Gupshup is that our solutions are free of all sorts of infrastructure costs and hassles. This doesn’t just reduce the costs involved in setting up the infrastructure, it is also a better and more secure way to provide support to your valued customers.