Browse Category by Chatbots
Chatbots, Insurance

Comprehensive Guide to Low-cost Insurance Chatbots

According to McKinsey, changes in customer behaviors and expectations, particularly around their demand for digital channels, are causing a “fundamental shift in the insurance distribution model.” As the growth and profitability of the industry are impacted through 2021 and beyond, insurance companies realize that to maintain business continuity and compete effectively in the challenging environment, they must cut costs, focus on new product development, and provide a “digitally enhanced” customer experience.

An AI-powered insurance chatbot provides one of the best ways to meet the last goal – at low cost, at scale, and with an eye on the future.

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Chatbots, Conversational AI

NLP Chatbots – Game Changer for Every Business

With the increasing customer demands for better business service, it becomes a must for online businesses to solve customers’ queries to ensure consumer loyalty. Earlier, an assigned person would handle the calls and give solutions for the customers’ questions. It soon became a cumbersome and time-consuming process for both the customer and business owner. This marked the rise of chatbots for nearly every business due to their unprecedented efficiency.

Today, nearly 80% of businesses use a chatbot for offering customer services. Chatbots have been becoming prevalent over the last couple of years. They are capable of being useful in different scenarios across industries. The customer service industry was to be revolutionized, and the invention of chatbots has made it achievable. They are now considered the future of customer service. For new businesses looking to invest in a chatbot, the Natural Language Processing (NLP) technology-based chatbots will fuel their profits by responding professionally as per the customers’ intent.

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Chatbots, D2C, E-commerce

Personalized D2C and e-Commerce shopping experiences

Today, most consumers are online, making choices and buying everything from food to services online on digital platforms. Ecommerce websites with AI-powered chatbots, social media tools like Facebook, Instagram, etc., have changed the way customers and brands interact. This is a great opportunity for D2C brands to leverage the power of online shopping platforms and tools that come with them to invest in their customer relationships. If leveraged optimally, it can result in increased revenue streams, broader customer outreach, increased profits, and improved financial performance.

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Automobile, Chatbots

Improve sales and service with Automobile Dealership Bot

Buying a vehicle is a huge decision that one makes, after considering numerous pros and cons. It involves a considerable amount of research, too, mostly done on the Internet. However, one always feels that talking to a sales rep brings better clarity for decision-making. Buying an automobile also requires multiple visits to the dealership and interactions with the sales rep. Hence, dealerships need to make the process of discovering, exploring, and booking automobiles relatively smooth for customers. They also need to find a smoother way to negotiate, close the deal, service and provide after-sales support quickly and be available 24×7 for customers. Conversational messaging can play a significant role in this.

Conversational messaging is the process of one-to-one interactions between businesses and customers on a messaging platform that they are already on. It involves chatbots that interact with customers, and engage them with meaningful conversations that help them get answers for their queries. A chatbot is an automated technology that can execute specific tasks with little or no human intervention. Conversational messaging in the automobile dealership parlance makes life easier for everyone involved. You can compare the chatbot with a sales rep who has answers to all queries of customers.

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Chatbots

How Chatbots Are Transforming the Healthcare Industry

“The advancement of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life.”

This quote by Bill Gates on technological innovation is apt when you consider how AI-powered conversational chatbots are revolutionizing almost all sectors. They have impacted the healthcare industry as well. While scientists and doctors are pushing the boundaries of medicine, breakthroughs in technology like NLP (natural language processing) and ML (machine learning) are changing how patients and doctors communicate.

2020 was a rough year for the healthcare industry. Everyone is still in a rush to find solutions to cope with their medical crises in the pandemic. Researchers are now looking for AI-based solutions that can crawl through a large volume of data and provide meaningful insights. Today, patients need a platform that offers quick access to information and other medical facilities. Chatbots are one of the solutions that have the power to revolutionize the healthcare industry.

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Chatbots

5 Things to Keep in Mind when Choosing a Chatbot

Artificial Intelligence (AI) and Machine Learning (ML) are two technologies that are making every tech-savvy business owner motivated. These technologies are reshaping businesses by closing the gap between ambition and action. Almost 85% of business executives believe opting for AI, and ML-based solutions will increase productivity and help gain a competitive advantage. There is no doubt that investment in AI, ML, and automation technologies will put businesses at the forefront of innovation and creativity.

Customers and users prefer chatbots over other solutions as they deliver quick results and efficient services. The social media platform Facebook created around 300,000 bots in 2018. This has enrolled these tech giants and start-ups in a never-ending race; to get an edge over your competitors, you must speed up your business growth by integrating chatbots.

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Chatbots

6 Advantages of Restaurant Chatbots

By 2025, the Conversational AI market is poised to grow to a massive $13.9 billion. But even before that, virtual agents will handle up to 90% of customer service queries (2022) and businesses will save 5 billion hours (2023). It’s clear that organisations all over the world are already adopting chatbots, virtual agents and other applications of Conversational AI in droves. But when it comes to adopting these new technologies, the restaurant industry is a bit behind the curve.

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Chatbots

5 Reasons to Integrate a Chatbot on Your Website

Chatbots are not new in the world of technology. In fact, in one form or another, chatbots have been around commercially for the better part of the last decade. However, the capabilities of these chatbots have been improving by the year. Chatbots can understand customers’ questions and provide answers from among a vast bulk of information. Through Natural Language Processing and Artificial Intelligence, chatbots can now learn on the go and turn into better versions of themselves with every query.

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Chatbots, WhatsApp, WhatsApp Business, WhatsApp Business API, WhatsApp Chatbot

Chatbots for WhatsApp – A Beginners Guide

WhatsApp Chatbot

WhatsApp introduced the WhatsApp Business App in 2018 to aid businesses – both small and large – to connect with customers in a personalised, 1×1 manner. Currently, WhatsApp is the world’s most popular app, with over 2 billion monthly active users, and delivering over 100 billion messages a day

Given that everyone from millennials to boomers in virtually every country are comfortable with the app, most WhatsApp Business users are aware that the app helps them connect with their customers, no matter how old they are, or where they’re located. This article discusses all about chatbots for WhatsApp and how you can use a bot to handhold your customer service interactions.

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Bot Builder, Chatbots, WhatsApp Chatbot

Create a WhatsApp Bot – A 100% No-code Guide

The launch of the WhatsApp Business API was a major turning point in the way the businesses interacted with their consumers. It opened up various avenues through which customers and businesses could converse, and enabled businesses to respond to their customers’ queries in real time. With this API, several businesses have seen a significant uptick in their sales and revenues.

One of the many different ways businesses can interact with prospective customers is via a WhatsApp chatbot.

A WhatsApp chatbot is an automated conversational software. It enables customers to get answers to common essential questions about a business through WhatsApp, by chatting with a virtual assistant. All they need to do is pose their question to the chatbot, as they would to any other real person via WhatsApp’s chat interface. The answers given by the WhatsApp chatbot are typically automated, and usually instantaneous. There are various types and levels of WhatsApp chatbots, and the extent to which they can answer customers’ questions varies with the level to which they have been “trained”.

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