Engage with customers using Telegram API with a focus on privacy & security

Gupshup's Single API solution offers businesses to easily integrate 1-way and 2-way messaging with the Telegram

telegram API
500 Million Users

Get direct access to Inbox of 500 mn users worldwide

Among Top 10 Apps

Telegram is among the top 10 most downloaded apps worldwide

180 Million Indian Users

India is fast adopting telegram since the pandemic due to its edge over other apps in terms of privacy and restrictions

Engage customers through seamless automation and start building solutions with our Telegram API

  • New customer engagement opportunity

    New customer engagement opportunity

    Telegram has much of the competition beat with support of a higher file size limit of up to 2GB files and a wider audience reach with no restriction of group size limits and a wider audience reach

  • Engage with feature-rich communication

    Engage with feature-rich communication

    Level up your customer interaction with rich media to send and receive media files like images, audio, PDFs, CTA buttons and locations on the map along, with the broadcast message

  • Lead generation and sales engagement

    Lead generation and sales engagement

    Lead generation CTAs and intelligent product recommendations help acquire potential customers, which can be converted with reduced turnaround time with alert notifications for sales teams

Meet consumers where they are currently

  • High engagement rate

    The pandemic has caused a rise in the number of users on Telegram which has led to an increase in brand and marketing engagement for businesses

  • No limit on group size

    Unlike other messaging channels, Telegram has no limit on group sizes which helps in scaling and reaching more people

  • Telegram verified badge

    Businesses can safeguard the authenticity of their bot with Telegram's verified badge

  • More secure application

    Amid the rising concerns over security and encryption for messaging channels, Telegram has proven to be more secure for businesses and networking

  • Telegram bots for marketing

    Telegram bots are very cost-effective in the long run and can be created to automate marketing activities

  • Added privacy features

    Secret chats and self-destructing messages are some features offered on the platform to maintain complete data privacy

Gupshup Messaging Innovation



  • Opt-ins
  • Forms
  • Payment messages

Advanced APIs

  • 2-factor authentication
  • KYC Lead gen journeys
  • Customer feedback journeys
  • EMI Collections journey
  • Custom forms

Secure Messaging

  • Protect sensitive customer information with captcha, 3-factor authentication and other security measures
  • Gupshup is ISO 27001 certified & GDPR compliant company that supports the SSL Encryption technique TLS 1.2 256 bit AES

Use Cases

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  • Automated Alerts

    Configure Telegram bot to send updates and notifications

  • Support

    Resolve issues raised by customers via chat

  • Assisted Buying

    Help new customers find the right product or service