Automate conversational
engagement on Viber

Engage customers across sales, marketing and support journeys with a chatbot on Viber

Viber

Viber Features and Capabilities

Branded interactive business messaging

Branded interactive business messaging

Get recognized with a verified business account on Viber and create a branded experience for your customers by sharing verified updates,reminders, and alerts with interactive two-way messaging

Offer omnichannel messaging with SMS failover

Offer omnichannel messaging with SMS failover

Offer businesses additional IP messaging channels with a fallback on SMS to ensure messages are delivered in real-time

Enable secure messaging with Rich Media options

Enable secure messaging with Rich Media options

Send encrypted rich media communications including images, videos, CTAs and URLs providing a streamlined conversation to boost customer engagement

Cost-efficient personalized long messages

Cost-efficient personalized long messages

With Viber Business Messaging, you only pay for delivered messages making it a highly cost-effective channel using up to 1,000 characters. Offer personalized business communication going past the 160-character limit SMS offers

Analytics and insight with dashboard

Analytics and insight with dashboard

Track, monitor and improve user interactions with analytics and insights on our unified omnichannel customer support dashboard to create better and more targeted campaigns

Integrations with user preference management

Integrations with user preference management

Integrate the Viber API into your existing system and manage all your messages from a unified platform where your team can access conversation history, customer profiles, message templates, and more to provide personalized customer communication