Customizable Cloud based Voice Solutions for Businesses

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  Cloud Contact Center

  Enhance efficiency, boost productivity, and gain real-time insights with cost-effective and robust cloud-based inbound and outbound call center solutions

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  Virtual Number

  Get access to local and international Virtual Numbers for expanding market reach and optimize operational efficiency by routing calls to the agents anywhere

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  IVR

  An automated multi-level menu to resolve customer queries by reducing agents’ talktime through DTMF input entered by the customer where calls are routed to agents only if required

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  Number Masking

  Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers using an advanced data protection measure

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  Click-to-Call

  A real-time calling widget which allows customers to place a call directly from the webpage/app

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  Softphone with WebRTC & MPLS

  Enabling businesses to connect with customers from anywhere, anytime over the internet without the need for telephone equipment and infrastructure

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  Automated Outbound Calling

  Enables customizable and personalized recorded voice interaction with the caller without human intervention

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  Lead Management

  Tentacle lead management software automates lead generation process to capture customer inputs and nurture potential prospects to strengthen the entire sales process

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  Programmable Speech Analytics

  Improve business processes with a robust, scalable and flexible speech recognition solution to analyze customer sentiments