Build stronger customer connections with WhatsApp Business API
Engage customers across sales, marketing and support journeys - with their consent, conversationally and in real-time
Trusted by leading consumer brands globally
Create marketing
campaigns that convert
- Send promotions, offers, and back-in-stock alerts while respecting customer permissions
- Set up campaigns, send abandonment notifications, appointment alerts and re-buy reminders
- Trigger order and booking confirmations, subscription reminders, delivery updates and more
Customer
acquisition costs
Sell more with your
WhatsApp store
- Showcase relevant products from your catalog with WhatsApp product messages through commerce API
- Send interactive multi and single-product messages to present products from your inventory
- Allow adding products to the shopping cart without risking obsolete information such as price and availability
Upsell & cross-sell
revenue
Deliver on moments of truth
with 1:1 customer support
- Complement customer care with smart Whatsapp chatbots that can handle bulk of the routine queries
- Reduce response time and operational costs with canned responses and self-serve flows
- Gracefully handover to live agents for complex queries or irate customers
Query resolution
time
Programmable 2-way conversations
with unmatchable scale and speed
Break the language barrier
Deliver multi-lingual support and auto template translation to converse in user’s preferred language
Security and quality standards
Earn trust with clear opt-in requirements, security built in at every layer and end to end encryption
Rapid onboarding
Fast-track the tedious groundwork, verification hassles and security approvals with 50% faster onboarding
Custom, pre-approved templates
Simplify launches with our template library for all your needs - appointment reminders, shipping updates, OTPs, alerts and more
Rich communication formats
Elevate campaign performance with engaging images, videos, PDFs, CTAs & quick-reply buttons enabling rich 2-way chats
Advanced analytics
Serve better with insights into trending user queries, stages and reasons for drop-offs and query resolution times
One Platform - Many Industries
Integrate quickly with apps and platforms you already use to create powerful solutions
Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback
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Frequently Asked Questions
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