Build stronger customer connections with WhatsApp Business API

Engage customers across sales, marketing and support journeys - with their consent, conversationally and in real-time

Trusted by leading consumer brands globally

Send promotions, offers, and back-in-stock alerts while respecting customer permissions
Set up campaigns, send abandonment notifications, appointment alerts and re-buy reminders
Trigger order and booking confirmations, subscription reminders, delivery updates and more

41%

Customer
acquisition costs

Showcase relevant products from your catalog with WhatsApp product messages through commerce API
Send interactive multi and single-product messages to present products from your inventory
Allow adding products to the shopping cart without risking obsolete information such as price and availability

62%

Upsell & cross-sell
revenue

Complement customer care with smart Whatsapp chatbots that can handle bulk of the routine queries
Reduce response time and operational costs with canned responses and self-serve flows
Gracefully handover to live agents for complex queries or irate customers

35%

Query resolution
time

Break the language barrier
Deliver multi-lingual support and auto template translation to converse in user’s preferred language
Security and quality standards
Earn trust with clear opt-in requirements, security built in at every layer and end to end encryption
Rapid onboarding
Fast-track the tedious groundwork, verification hassles and security approvals with 50% faster onboarding
Custom, pre-approved templates
Simplify launches with our template library for all your needs - appointment reminders, shipping updates, OTPs, alerts and more
Rich communication formats
Elevate campaign performance with engaging images, videos, PDFs, CTAs & quick-reply buttons enabling rich 2-way chats
Advanced analytics
Serve better with insights into trending user queries, stages and reasons for drop-offs and query resolution times