Freshsales, Zendesk
Shopify, Bigcommerce
CleverTap, MoEngage
Google sheets, Power BI
Razorpay, PayPal
Freshdesk, Zendesk
Workflows to provide a unified customer experience across 30+ channels including WhatsApp, Facebook Messenger, Gupshup Messaging, Instagram
Allows the product inquiry bot to step aside and let humans come in for high-value interactions or failed conversations
Collect information from the user, create a complaint ticket with the brand's ticketing support tool, provides user ability to edit and track the complaint status
Validate user information, create a lead in the CRM/LMS along with all the required information with the channel of origin to provide more context
KYC supportCollectionsCard & loan finderPayments
Order trackingDelivery reschedulingReturns management
Hotel modificationsFlight upgradeLocal attractions
Appointment bookingMedication remindersHealth trackerHealth inquiries
Lead generation Offer selection Customer feedback
Product supportOrder inquiries Tracking orders
Personal shopping assistantPersonalized recommendationsHuman handover