Automated Conversational Workflows with Chatbots

Convert repetitive tasks into automated processes

Talk to Sales
image

Out-of-the-box Integrations with leading platforms

CRM Platforms

Freshsales, Zendesk

Ecommerce Platforms

Shopify, Bigcommerce

Marketing Automation Tools

CleverTap, MoEngage

BI tools

Google sheets, Power BI

Payment Gateways

Razorpay, PayPal

Helpdesk Tools

Freshdesk, Zendesk

Trusted by leading brands

workflows-big-commerce
workflow-moengage
workflows-zendesk

Convert repetitive processes into simple, engaging, and automated conversations

Conv-workflows-feature_1

Optimize customer journey

  • Automate workflows for repetitive tasks across lead generation & qualification, customer support, sales journey, and much more
Conv-workflows-feature-2

Industry-specific solutions

  • Tailored and efficient solutions customized as per the business requirements for banking, commerce, healthcare, travel, and more
Conv-workflows-feature_3

Seamless Integrations

  • Scalable and deep integrations with POS, CRM, ERP, Payment gateways, Ticketing solutions, and helpdesk tools
Conv-workflows-feature_4

Recipes powered by Robotic Process Automation (RPA)

  • Readily available solutions for day-to-day problems that increase productivity and enhance the overall customer experience

Achieve Process Automation with Conversational RPA

  • Omnichannel bots

    Workflows to provide a unified customer experience across 30+ channels including WhatsApp, Facebook Messenger, Gupshup Messaging, Instagram

  • Fall back to human

    Allows the product inquiry bot to step aside and let humans come in for high-value interactions or failed conversations

  • Complaint register workflow

    Collect information from the user, create a complaint ticket with the brand's ticketing support tool, provides user ability to edit and track the complaint status

  • New User Onboarding

    Validate user information, create a lead in the CRM/LMS along with all the required information with the channel of origin to provide more context

Conversational workflows made easy

  • Banking

    Banking

    KYC support
    Collections
    Card & loan finder
    Payments

  • Ecommerce

    Ecommerce

    Order tracking
    Delivery rescheduling
    Returns management

  • Travel

    Travel

    Hotel modifications
    Flight upgrade
    Local attractions

  • Healthcare

    Healthcare

    Appointment booking
    Medication reminders
    Health tracker
    Health inquiries

  • Marketing

    Marketing

    Lead generation
    Offer selection
    Customer feedback

  • Customer support

    Customer support

    Product support
    Order inquiries
    Tracking orders

  • Commerce

    Commerce

    Personal shopping assistant
    Personalized recommendations
    Human handover

side-hug-img
hashIcon

LetsGupshup

Drive user engagement and transactions with Gupshup’s Single API for Messaging. Signup and talk to us

Talk to Sales