Enabling AI-powered Personalization for Customers, at scale

AI-powered experiences at every step of the customer journey

Leveraging AI to analyze actionable data for users

Behavioural Modelling

Built-in models capable of predicting future behaviour

Frequency Prediction

Predict the intent of the user during the conversation

Suggestive AI

Enabling data-backed content suggestions for users

Recommendation Systems

Algorithms and data analysis to understand how a specific customer might engage

Features

AI-based personalisation engine for a transformative customer experience

Personalised marketing support
Proactively share content with users including offers such as deals, coupons based on the user buying history and interests
User profiling
Create user profiles with complete details captured over the course of conversation with virtual assistants across channels
Recommendation engine
Provide intent-based recommendations to help you understand user interest, buying history, likes, dislikes and activity across channels
Predictive user engagement
Easily predict user behaviour, make conversational suggestions to the user with the data collected about a user
Re-engage with users
Tap into user affinities to remember conversations and patterns to provide a better personalised experience while re-engaging with users
In-built assistance
Hand hold the user and provide the required assistance over the course of the conversational journey