Social Reputation Bot enables businesses to monitor feedback on social media channels and interact with the customer who shared the feedback in a timely manner. The bot keeps an eye on major social media channels and gets triggered when there is mention/comment/tagging of the brand name/brand page. The bot interacts with the person who posted the content, collects the necessary information, and creates a ticket in the support desk/CRM.
Customers who leave positive reviews are attended proactively with automated thank you messages.
Customers who write neutral mentions of the brand are attended immediately and the discussion thread is never missed.
Attend immediately to bad reviews and move the conversation to a private chat before it does any damage to the brand
Offer automated incentives to users who leave good remarks about your brand and motivate them to talk more about you socially
Users who are enquiring about a product or service are answered proactively with product suggestions and a link to chat privately
Over the chat, collect details of a complaint and register tickets automatically. At a later stage, share the resolution with customers on their preferred messaging channel
No need to have a large social listening team, as the bot can listen to all major social channels 24 hours a day 7 days a week
Integrates with support desk to create tickets with all details provided by the customer during the interactions
The bot immediately responds to a social mention, before any other user replies or comments on the thread
The bot moves the conversation with the customer to a private chat and uses a conversational flow instead of giving a form to fill which most social listening tools do
Integrate with 30+ messaging channels and communicate with customers on their preferred channels after the first encounter on social media
Integrate with CRM to store the interaction details of a customer and use that data in future sales and marketing efforts
Social Reputation Bot is more effective than any other social media tool and saves the brand from public embarrassment and humiliation
Prospects enquiring about your product or services socially are high intent leads. Never miss them
Don’t spend big amounts in maintaining huge ORM teams when the Social Reputation Bot does it for you at a fraction of the cost
The Social Reputation Bot comes with features such as a chatbot and integration with 30+ messaging channels
Gain an edge over competitors in your industry with advanced technology and customer experience
When you are proactive on social media, your brand recall value will be highest in the industry
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