English
Social Reputation Bot enables businesses to monitor feedback on social media channels and interact with the customer who shared the feedback in a timely manner. The bot keeps an eye on major social media channels and gets triggered when there is mention/comment/tagging of the brand name/brand page. The bot interacts with the person who posted the content, collects the necessary information, and creates a ticket in the support desk/CRM.
Social Listening + Chatbot + Messaging Channels
Positive Remarks
Customers who leave positive reviews are attended proactively with automated thank you messages.
Neutral Remarks
Customers who write neutral mentions of the brand are attended immediately and the discussion thread is never missed.
Negative Remarks
Attend immediately to bad reviews and move the conversation to a private chat before it does any damage to the brand
Offers & Incentives
Offer automated incentives to users who leave good remarks about your brand and motivate them to talk more about you socially
Product Enquiry
Users who are enquiring about a product or service are answered proactively with product suggestions and a link to chat privately
Complaints
Over the chat, collect details of a complaint and register tickets automatically. At a later stage, share the resolution with customers on their preferred messaging channel
Simple and effective social listening for brands
24*7 Listening
No need to have a large social listening team, as the bot can listen to all major social channels 24 hours a day 7 days a week
Integration with Support Desk
Integrates with support desk to create tickets with all details provided by the customer during the interactions
Immediate Response
The bot immediately responds to a social mention, before any other user replies or comments on the thread
Conversational Flow
The bot moves the conversation with the customer to a private chat and uses a conversational flow instead of giving a form to fill which most social listening tools do
30+ Messaging Channels
Integrate with 30+ messaging channels and communicate with customers on their preferred channels after the first encounter on social media
Integration with CRM
Integrate with CRM to store the interaction details of a customer and use that data in future sales and marketing efforts
Benefits to Social Reputation Bot
No Brand Embarrassment
Social Reputation Bot is more effective than any other social media tool and saves the brand from public embarrassment and humiliation
High Intent Leads
Prospects enquiring about your product or services socially are high intent leads. Never miss them
Reduced Staff Cost
Don’t spend big amounts in maintaining huge ORM teams when the Social Reputation Bot does it for you at a fraction of the cost
All in one tool
The Social Reputation Bot comes with features such as a chatbot and integration with 30+ messaging channels
Competitive Advantage
Gain an edge over competitors in your industry with advanced technology and customer experience
Strong Brand Recall
When you are proactive on social media, your brand recall value will be highest in the industry
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