Gupshup - Bot building platform

Headquartered in Silicon Valley, Gupshup is the leading smart messaging platform. Gupshup enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers a comprehensive product portfolio that includes an easy to use omni-channel messaging API, advanced bot building platform and mobile marketing tools. Gupshup's messaging platform handles over 4.5 billion messages per month and has processed over 225 billion messages so far, enabling over 36,900 businesses send messages to nearly a billion users across channels including SMS, WhatsApp, Facebook Messenger, Twitter, Slack, WeChat, Android, In-App and Mobile Web. GupShup has grown rapidly by helping several leading Enterprises such as Facebook, Twitter, WhatsApp, LinkedIn, FlipKart, OLA, ICICI, HDFC, Citibank, DishTV and HUL better engage and retain their consumers.

Gupshup is founded by Mr. Beerud Sheth, a serial entrepreneur, who previously founded Elance, Gupshup is funded by investors such as Charles River Ventures, Helion Venture Partners and Globespan Capital Partners.

Meet the team:

Beerud Sheth - Co-Founder and CEO

Beerud Sheth

Co-Founder and Chief Executive Officer

Beerud is the cofounder and CEO of Gupshup, the world's leading smart messaging platform that enables enterprises to communicate and engage with their customers by building conversational experiences and chatbots.

Ravi Sundararajan

Chief Operating Officer

As the Chief Operating Officer, Ravi heads Product, Operations, Sales, Marketing, Business Development and Support for GupShup. Under his leadership GupShup has grown to become the leading Smart Messaging Platform that is being used by over 36,000 businesses to build conversational experiences and better engage with their consumers.

VP Finance

Amit Shrivastav

Chief Financial Officer

Amit heads the Finance, Legal & Secretarial Function at Gupshup. He brings with him around 16 years of rich work experience in the fields of Corporate Finance, Business Planning & Strategy, Capital Markets, Compliance & Financial Controls, Accounting, and Audit functions.

VP Enigneering

Kunal Patke

VP Engineering

Kunal, who heads the Engineering team, has over two decades of experience in leading teams involved in developing products in diverse technologies. Prior to Gupshup, he has held several Engineering Management positions at organizations like CMC and HCL America Inc.

{Processing}

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to support@gupshup.io