Learn more about our easy on-boarding process

Safe, Smart & Profitable

Contactless process

Delightful experience

No waiting in queue

Increased turnover

Reduce restaurant
operations cost

Quick Order & Pay

Scan QR

Collect payment
directly from customer

Do more with your customer (Content Engagement)

Share restaurant story (History)

Games

Custom branding

Recipes

Ads

Market to your regular customers

Use with SMS + WhatsApp promotions

Order in advance

Use QR in printout ads

Easy, Instant, Free to Setup

Integration with your
order management software

Works on all devices,
No app download

No additional
hardware cost.

Chefs Ajay Chopra and Harpal Singh talk about experiencing contactless dining and more!
Grow your business

Please reach out to us by sharing the following information and we will get back to you at the earliest.

Restaurant Chatbot FAQ

Yes, chatbots can be used by restaurants to great effect. With a restaurant chatbot, a restaurant can get more customers, increase repeat business, advertise special or limited-time promotions, and generate leads for one-off events. Moreover, they can manage all these revenue-generating activities on autopilot. A restaurant chatbot is also a great way to improve guest interactions and engage with them over a platform they find convenient and easy to use.

The easiest way to build a restaurant chatbot with zero manual work is to leverage a platform like Gupshup. With this no-code, plug-and-play platform, restaurants can build a customised, automated chat assistant in a few minutes. The chatbot can take online orders, answer questions automatically, send coupons, share business information, improve customer service, and do much more. Click here to get started.

In the restaurant business, an automated restaurant chatbot can play a crucial role in attracting new patrons, delivering excellent ordering and dining experiences, and increasing customer loyalty. One way to build a customised restaurant chatbot is to hire an agency.

However, this is an expensive and slow option.

The better option is to build a restaurant chatbot with a chatbot-building platform like Gupshup. This is not only cheaper than hiring an agency but the bot can be built and deployed much faster. With Gupshup, restaurants can set up the chatbot, and have it up and running in just a few minutes. Knowledge of coding or technical expertise is not required. The platform takes care of all the technical details in the back end to eliminate manual effort.

As part of the "Conversational Economy", chatbots are creating waves in many industries all over the world. The food industry can also benefit from customised, on-brand restaurant chatbots in many ways. With an automated chat assistant, restaurants can take online orders, make personalised recommendations, and answer questions to build customer engagement. They can also offer special deals or coupons to get more new patrons in and to boost the loyalty of existing patrons.

A restaurant chatbot simplifies and speeds up both table service and takeaways, thus minimising wait times and frustration for customers. Restaurants can also take advantage of a restaurant chatbot to ask patrons for feedback, and gather information about them to deliver customised service and improved experiences.

With a restaurant chatbot, food businesses can take their customer engagement, repeat business, and revenues to new levels. Gupshup's user-friendly platform enables restaurant businesses to build an automated, customised, multi-functional chatbot in just a few minutes. To know more, click here.

Yes. One of the best uses of a restaurant chatbot is to take online orders and give menu recommendations. Customers can use an automated chatbot to book a table or place an order at the restaurant. Through its user-friendly conversational interface, they can quickly select what they need, whether it's for table service or takeaway. The restaurant can then process their order to minimise wait times, and even send automated updates about the delivery status.

With a restaurant chatbot, customers don't have to call in or move to an app to make menu item selections and place orders. Its familiar interface and simple workflow increase convenience and enhance their dining experience. Plus, a restaurant chatbot eliminates human errors, ensuring that all orders are 100% accurate.

If your restaurant is looking for an easy, fast and affordable way to set up a customised, fully-functional restaurant chatbot, explore Gupshup's no-code platform here.

Automated chatbots are a valuable addition to a restaurant's customer service ecosystem. With a user-friendly restaurant chatbot, food service businesses like restaurants and caterers can automate many processes that previously required time-consuming human input. They can take orders for both table service and takeaways, make personalised menu item recommendations, answer common questions, offer special deals or coupons, and send promotional or sponsored content – all to nurture and incentivise customers, enhance engagement, and build their brand.

A restaurant chatbot can help speed up order processing to minimise wait times, and also send periodic updates about the order status. With an automated, customisable restaurant chatbot, restaurants of any size can nurture more leads, improve service, and deliver meaningful dining experiences. These advantages can bring in more new patrons, increase repeat business from existing patrons, and boost their brand value.

Customers appreciate restaurant chatbots with an interactive, easy-to-use interface, customised images, and simple workflows. Build yours quickly and cost-effectively with the no-code bot-building platform from Gupshup. Click here to get started.

Yes, to both. A restaurant chatbot can be integrated with many kinds of payment apps and methods including credit/debit cards, online banking, PayPal, etc. Payments are seamless, whether the customer is in the restaurant, or ordering remotely via its website or app. Once they place their order, they can quickly pay with their preferred option in just a few clicks. Confirmation is sent immediately to the cash register, and the restaurant starts processing their order to speed up food delivery – at the table or at home.

Chatbots are also very useful for customers who prefer takeaways or home deliveries. Ordering takeaways via phone, website, or app can be difficult for some diners, but a restaurant chatbot can simplify the process. Patrons can interact with the chatbot, view the menu, place orders, and make payments. The process is quick, simple, and automated in the back end. They can even check the status of their order with delivery information. Since there is no human intervention, they get better control over their dining experience.

Gupshup's no-code restaurant chatbot platform is ideal for restaurants looking to simplify their payments, takeaways, and home delivery processes. Click here to get started.

Yes, it can. With a chatbot, restaurants can provide an end-to-end contactless dining experience to customers. Diners can access the itemised menu, view daily specials, offers and videos, place orders, and make payments – all without the need for human contact. They can also receive automated status updates and alerts when their order is ready. These capabilities are critical in a post-COVID world where people are wary of coming into contact with others. A restaurant chatbot is an effective way to bring diners back and increase business revenues while ensuring their safety and comfort.

Gupshup's bot-building platform features a simple workflow and no-code interface so you can set up your restaurant chatbot in just a few minutes. Deliver a contactless dining experience to patrons, all the way from order placement to delivery. They will appreciate it, and so will your cash register! To know more, click here.


Please wait

Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io