Principles of Information Security
Confidentiality Icon

Ensuring disclosure of information only to authorized individuals.

Integrity Icon

Maintain the accuracy of the data throughout its lifecycle.

Availability Icon

Information is available to the authorized individuals at the time they require.

Compliance and Frameworks
Information Security and Privacy Programs
Security Compliance

Our Security Compliance team is dedicated in ensuring the adoption of industry best practices and aligning them to standard control frameworks and regulations. Our internal policies and processes are created and periodically reviewed to ensure alignment to the compliance framework and to provide seamless services.

Application Security

Our services and applications developed follow the secure software development practices. We conduct periodic code analysis based on OWASP vulnerabilities. Application security testing are carried out to eliminate any vulnerabilities before onboarding to production environments.

Platform Security

Physical security of the data centres is controlled and managed by our data-centre partners.

We conduct Periodic Vulnerability assessments and penetration testing to ensure elimination of any security vulnerabilities in the infrastructure.

Data Security

High level of availability is maintained with data centre at different locations with periodic business continuity and disaster recovery programs.

Data at rest and data in transit are encrypted.

Continuous logging and monitoring helps us to detect and prevent security threats.

All access controls are provided role-based.

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Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor. tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to