500 Million

monthly active users

In the Top 10

most downloaded apps worldwide

180 Million

Telegram users in India

Capabilities Illustration


New customer engagement opportunity

Telegram has much of the competition beat with support of a higher file size limit of up to 2GB files and a wider audience reach with no restriction of group size limits and a wider audience reach

Engage with feature-rich communication

Level up your customer interaction with rich-media to send and receive media files like images, audio, PDFs, CTA buttons and locations on the map along with the broadcast message

Lead generation and sales engagement

Lead generation CTAs and intelligent product recommendations help acquire potential customers which can be converted with reduced turnaround time with the help of instant WhatsApp alert notifications for sales teams

Meet consumers where they are currently

High engagement rate Icon

High engagement rate

The pandemic has caused a rise in the number of users on Telegram which has led to an increase in brand and marketing engagement for businesses

No limit on group size Icon

No limit on group size

Unlike other messaging channels, Telegram has no limit on group sizes which helps in scaling and reaching more people

Telegram Verified Badge Icon

Telegram verified badge

Businesses can safeguard the authenticity of their bot with Telegram's verified badge

More secure application Icon

More secure application

Amid the rising concerns over security and encryption for messaging channels, Telegram has proven to be more secure for businesses and networking

Telegram bots for marketing Icon

Telegram bots for marketing

Telegram bots are very cost-effective in the long-run and can be created to automate marketing activities

Added Privacy features Icon

Added privacy features

Secret chats and self-destructing messages are some features offered on the platform to maintain complete data privacy

Engage customers through seamless automation and start building solutions with our Messaging API

Global reach with enterprise reliability Icon

Global reach with
enterprise reliability

Help enterprises engage across channels worldwide with direct carrier connections.

One platform, multiple channels Icon

One platform,
multiple channels

A single API to access every communication channel your customers use.

World-class support and Regulatory Compliance Icon

World-class support and
Regulatory Compliance

24/7 support for you and your team built for international laws and regulations.

Talk to the experts

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Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io