Launching Conversation Cloud - Reimagine CX in the Digital Age. Learn More
NEW! Pre-Approved WhatsApp Templates To Keep Your Customers Closer Explore
Conversational Internet is digitizing the other half of the world Learn More
You asked for our Gen AI secret sauce - Launching ACE LLM! Explore

The messenger custom chat plug-in on Open Beta

On December 5, 2017 | 2 Minutes Read
Conversational EngagementGenericIntegrations

Ever since Mark Zuckerburg announced chatbots at Facebook’s annual dev conference at f8 well over a year ago, the tech giant has been aggressively rolling out updates to optimize the bot experience and make it easier for businesses to build long-lasting bonds with customers.  As the updates roll out service providers, brands and businesses have started realizing the power of building strong conversational experiences.  The latest addition to the series of well thought of and cautiously introduced updates is the introduction of the custom chat plug-in.

The custom chat plug-in allows an all-new experience for users to interact with brands and businesses. Through the messenger chat plug-in, conversations can now be taken cross-platform, which means that even if users have left browsing through the website of a particular brand, conversations via the chat window can now be recorded, tracked and worked upon. This is the most powerful and exciting offering this new feature.

Through the messenger chat plug-in, businesses will b able to interact with users even after they have left their website.  Through the captured Facebook ids, brands will be able to promote and provide users with timely offers and updates. Brands will be able to provide services like customer care to users without having them scouting the brand’s website.

Gupshup is now powered by the messenger chat plug-in, let’s connect…

Team Gupshup
Team Gupshup

Blogs you will want to share. Delivered to your inbox.

Business Email

Recommended Resources

Super Over Strategy to win the acquisition game during IPL 2024

Learn how conversations can help brands win the conversion game off the field during the IPL...
Read More >

Unleashing The Potential of Ads that Click to Instagram: A Marketer’s Boon

Unlock the marketer's boon with ads that click to Instagram, driving engagement and conversion through innovative...
Read More >

How Conversational AI is Reshaping Nigerian Businesses: A Guide to the Digital-First Revolution

Discover how Conversational AI is revolutionizing Nigerian businesses, reshaping customer interactions, and driving growth
Read More >
×
Read: Using conversational experience to drive sales and engagement