NEW! Pre-Approved WhatsApp Templates To Keep Your Customers Closer Explore
Conversational Internet is digitizing the other half of the world Learn More
You asked for our Gen AI secret sauce - Launching ACE LLM! Explore

The messenger custom chat plug-in on Open Beta

On December 5, 2017 | 2 Minutes Read
Conversational EngagementGenericIntegrations

Ever since Mark Zuckerburg announced chatbots at Facebook’s annual dev conference at f8 well over a year ago, the tech giant has been aggressively rolling out updates to optimize the bot experience and make it easier for businesses to build long-lasting bonds with customers.  As the updates roll out service providers, brands and businesses have started realizing the power of building strong conversational experiences.  The latest addition to the series of well thought of and cautiously introduced updates is the introduction of the custom chat plug-in.

The custom chat plug-in allows an all-new experience for users to interact with brands and businesses. Through the messenger chat plug-in, conversations can now be taken cross-platform, which means that even if users have left browsing through the website of a particular brand, conversations via the chat window can now be recorded, tracked and worked upon. This is the most powerful and exciting offering this new feature.

Through the messenger chat plug-in, businesses will b able to interact with users even after they have left their website.  Through the captured Facebook ids, brands will be able to promote and provide users with timely offers and updates. Brands will be able to provide services like customer care to users without having them scouting the brand’s website.

Gupshup is now powered by the messenger chat plug-in, let’s connect…

Team Gupshup
Team Gupshup

Blogs you will want to share. Delivered to your inbox.

Business Email

Recommended Resources

Building Emotional Resonance through Conversational CX

Discover how conversational CX transforms retail, creating deep emotional resonance with customers for unforgettable experiences.
Read More >

Gupshup at MWC Barcelona: Making Online Shopping More Conversational in 2024

Dive into Gupshup's groundbreaking showcase at MWC Barcelona 2024, where we unveil the future of conversational...
Read More >

Experience Gupshup at MWC Barcelona 2024

Immerse yourself in the future of communication at MWC Barcelona 2024 with Gupshup. Join us for...
Read More >
×
Read: Using conversational experience to drive sales and engagement