Redefining D2C & eCommerce Customer Experience With Conversational Messaging
On February 25, 2022
With the strong uptake of eCommerce and the D2C models across regions, a key element that has also gained traction is conversational commerce. Today, consumers don’t just want products, they want services, experiences, and relationships with brands. To provide this, brands have to understand much more about who their shoppers are, what they enjoy, and where they want to checkout to further personalise the customer experience.
Brands need to be where their customers are, talk to them in a language that they’re comfortable interacting in, understand their doubts and problems, and innovate how they provide solutions to their customers.
By downloading this ebook, you’ll learn:
- How COVID-19 has changed consumer behaviour
- Role conversational messaging is playing in D2C and e-commerce
- Challenges faced by the brands
- Benefits of conversational messaging in D2C & e-commerce

Recommended Resources

11 Ways How Conversational AI Enhances CX At E-commerce Stores
D2C businesses can personalise user journeys for customers using conversational AI from GupshupRead More >

3 Benefits Of Conversational AI In The Consumer Electronics Industry
Learn how conversational AI is helping consumer electronics business owners boost user satisfaction and engagement. See...Read More >
