Turn searches into sales with instant conversations on Google's Business Messages
Convert high-intent visitors from Google Search and Maps by enabling intuitive, one-on-one interactions
Trusted by leading brands globally
Tap into the traffic on world's most popular search engine
Allow customers to interact with you, organically and in moments that matter
Offer chat support directly from featured snippets on search results
Connect with local audiences through Google Maps by launching business messages in all your locations
Drive conversions with in-the-moment responses
Aid product discovery, resolve doubts, provide recommendations and drive conversational commerce
Re-trigger purchase action by following up on idle conversations with offers and updates
Boost sales by showcasing your catalog in rich carousel formats
Build loyalty with quick support and personalized replies
Offer quick support with chatbots and reduce dependence on phone calls
Leverage persistent chat history and get back with resolution within 30 days
Offer a frictionless and secure experience by authenticating users within chat
8.5 B+
Google searches occur
every day
46%
Product searches begin on Google
154 M+
People use Google Maps every month
64%
Consumers use Google Business Profiles to find contact information
Create a uniform conversational experience across entry points
From Google Search
From Google Maps
From your owned channels
From the Featured Snippets
Unmatched capabilities to drive seamless 2-way conversations
We understand your business and can make every customer touchpoint conversational across marketing, commerce, and support
Welcome message
& Conversation starters
Greet customers and help them initiate chat with pre-defined topics
Live agent
integration
Integrate human agent support and facilitate bot to agent transfer seamlessly
Suggested replies
& actions
Plug-in replies and actions to build actionable journeys
User
authentication
Authenticate users within chat and offer support based on their relationship
Integrate with
other channels
Embed business messages on websites, emails, social media, QR codes and more
Leverage Gupshup Conversational AI
Enhance CX by building bots with sentiment analysis and NLP capabilities
Google's Business Messages-Meant for every industry
Influence top of the funnel with assisted shopping, expert consultation and appointment booking and more
Integrate quickly with apps and platforms you already use to create powerful solutions
Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.
Don't just take our word for it
Senior Manager Products-MTN
In an age where the world is increasingly going digital and conversations are being a habit, Google Business Messages seamlessly weaves in Conversational Commerce with various digital entry points such as Google Search, Google Maps and etc.
Center Director-Sylvan Learning Centre
Dotgo/Gupshup had us enabled with messages within Google Maps in 2 weeks!
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We are a Conversational Engagement Platform empowering businesses to engage meaningfully with customers across commerce, marketing and support use-cases on 30+ channels
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