Turn searches into sales with instant conversations on Google's Business Messages

Convert high-intent visitors from Google Search and Maps by enabling intuitive, one-on-one interactions

GBM

Trusted by leading brands globally

MTN
unitedTechnologies
Sylvan
PatientFirst
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Tap into the traffic on world's most popular search engine

Allow customers to interact with you, organically and in moments that matter

Offer chat support directly from featured snippets on search results

Connect with local audiences through Google Maps by launching business messages in all your locations

traffic on world's most popular search engine

Drive conversions with in-the-moment responses

Aid product discovery, resolve doubts, provide recommendations and drive conversational commerce

Re-trigger purchase action by following up on idle conversations with offers and updates

Boost sales by showcasing your catalog in rich carousel formats

Drive conversions with in-the-moment responses

Build loyalty with quick support and personalized replies

Offer quick support with chatbots and reduce dependence on phone calls

Leverage persistent chat history and get back with resolution within 30 days

Offer a frictionless and secure experience by authenticating users within chat

loyalty with quick support
  • Google searches occur <br> every day

    8.5 B+

    Google searches occur
    every day

  • Product searches begin on Google

    46%

    Product searches begin on Google

  • People use Google Maps every month

    154 M+

    People use Google Maps every month

  • Consumers use Google Business Profiles to find contact information

    64%

    Consumers use Google Business Profiles to find contact information

Create a uniform conversational experience across entry points

  • From Google Search
    Google search icon

    From Google Search

  • From Google Maps
    Google search icon

    From Google Maps

  • From Owned Channels
    Google search icon

    From your owned channels

  • From Phone App
    Google search icon

    From the Featured Snippets

Unmatched capabilities to drive seamless 2-way conversations

We understand your business and can make every customer touchpoint conversational across marketing, commerce, and support

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Welcome message
& Conversation starters

Greet customers and help them initiate chat with pre-defined topics

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Live agent
integration

Integrate human agent support and facilitate bot to agent transfer seamlessly

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Suggested replies
& actions

Plug-in replies and actions to build actionable journeys

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User
authentication

Authenticate users within chat and offer support based on their relationship

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Integrate with
other channels

Embed business messages on websites, emails, social media, QR codes and more

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Leverage Gupshup Conversational AI

Enhance CX by building bots with sentiment analysis and NLP capabilities

Unmatched capabilities to drive seamless <span>2-way</span> conversations

Google's Business Messages-Meant for every industry

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Influence top of the funnel with assisted shopping, expert consultation and appointment booking and more

Retail

Integrate quickly with apps and platforms you already use to create powerful solutions

Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.

zoho
Salesforce
Hubspot
Freshworks
See all integrations

Don't just take our word for it

Senior Manager <span>Products-MTN</span>

Senior Manager Products-MTN

In an age where the world is increasingly going digital and conversations are being a habit, Google Business Messages seamlessly weaves in Conversational Commerce with various digital entry points such as Google Search, Google Maps and etc.

Center <span>Director-Sylvan</span> Learning Centre

Center Director-Sylvan Learning Centre

Dotgo/Gupshup had us enabled with messages within Google Maps in 2 weeks!

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Frequently Asked Questions