Offer customers asynchronous messaging experience to drive loyalty, purchasing, scheduling and upsell
There are 5.1 billion Google searches happening daily. Google Business Messages enables the chat option for the business listing of brands on Google Search, Maps & brand owned assets such as websites and apps, thus enabling brands to connect with customers in their moment of need, when they are looking for you or your solutions
Features of Google Business Messaging
Drive value across the entire customer purchasing and support lifecycle
Discovery & Research
Capture customer needs as they occur from multiple entry points
Engage customers as they learn more about your products
Greet with unique welcome messages
Purchase
Drive sales by addressing customer queries during discovery
Send carousels & photo cards to drive action
Enable quick payments
Customer Support
Deploy smart replies for faster communication
Connect to live agent for personalized support
Continue the customer conversation to drive ongoing loyalty
What makes Google's Business Messaging right for you?
Get Featured
In Google Ads, Search, Maps, Dialers and brand owned assets like websites.
Quick Replies
Build a quick reply bot for all your frequently asked business queries with suggested responses
Reduce Support Wait Time
Reduce support time with automated replies and intelligent escalations to live agents
Chat History
The persistent chat history allows sufficient time for users and brands to respond and re-engage
Smart Assistance
Enabling customers to view products with the help of engaging features such as carousels, suggested replies and photos
Optimize Costs
Lowers costs by reducing overheads on incurred on customer service centers
LetsGupshup
Deliver a great messaging experience for customers with Google Business Messages around the world with Gupshup
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