Global - EnglishGo beyond support and actively drive sales with live agents
Double up support staff as consultative salespeople with relevant customer context and AI co-pilot features
Trusted by leading brands globally
Empower agents to build strong customer relationships
Enable agents to address queries on multiple messaging channels from a single inbox
Intelligently route and automatically assign chats to agents based on their skills, availability and historical interactions with a customer
Drive higher CSAT with more contextual agent responses by providing visibility into customer’s history
Turn every live chat into a business opportunity
Understand and resolve customer issues, and also seize the opportunity for assisted upsell and cross-sell
Leverage Gen AI co-pilot to summarize past conversations, help rephrase or expand responses at the click of a button
Resolve complex queries and close sales over voice calls with click-to-call integration
Drive Excellence with Data-Driven Agent Performance Monitoring
Track agent performance and conversation feeds in real-time, and intervene when required
Easily access and report CSAT scores and customer feedback ratings to management for better decision-making.
Monitor key performance metrics such as First Response Time, Resolution Time, and Agent Summary for all teams.
6%
Higher Customer Satisfaction
1000+
Live chats
handled daily
32%
Lower average resolution time
94%
Lower average first response time
Core features to improve agent experience
User & team management
Easily add agents, supervisors to teams, set business hours and manage off hours chat routing.
Assignment rules
Use intelligent routing to direct queries to specific agents based on criteria like source channel, language, time, device.
Stickiness
Use global stickiness rules to ensure that returning customers are assigned to the same agent for better service.
Tag reference conversations
Tag important conversations that need attention or for future reference to address similar queries.
Auto replies
Set standardized responses for specific events, such as default welcome messages or chat resolution messages.
Configurable APIs and integrations
Integrate with CRM and helpdesk such as Leadsquared, Zendesk, Freshdesk, Salesforce, Zoho etc.
Advanced tools to boost agent performance
Improve supervisor and agent efficiency by reducing the need for them to read through past bot or agent conversations. AI Summarize aids users to swiftly grasp the context through a short blurb
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