• Enables an easy representation of your business with quick responses
  • New smart replies
  • Visual product carousels
  • Unique welcome messages
  • Smooth transition from automated replies to a customer service agent

Customer Interaction

  • Helps brands connect with their customers and solve queries quicker
  • Available on mobile websites
  • Smart automated replies paired with live agents
  • Promoting innovative ways in which communication tools can be used on search

Lead Generation

  • Gives you a medium to run and manage your customers towards your business
  • Create and compete for your share of audience attention
  • Expanding Business Messages in maps and search
  • Integrate Business Messages directly with their service platforms

Experience true conversational commerce with Google Business Messages

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Experience true conversational commerce with Google Business Messages

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Local Search

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Organic Search

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Answer Cards

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3rd Party

Connect with people searching for you

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Quick replies for FAQ

Build a quick reply bot for all your frequently asked business queries

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Reduction in Customer Support wait time

FAQ bots and live agents on chat help reduce customer support wait time

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Ease of access

Enables quick access through simple Google search at all times

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Smart Assistance

Helps customers view products with the help of engaging features such as carousels, suggested replies and photos

Engage customers through seamless automation and start building solutions with our Messaging API

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Global reach with
enterprise reliability

Help enterprises engage across channels worldwide with direct carrier connections.

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One platform,
multiple channels

A single API to access every communication channel your customers use.

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World-class support and
Regulatory Compliance

24/7 support for you and your team built for international laws and regulations.

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Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io