Get started in

few easy steps

Create a Customer Support Tool app
  • Create an app by selecting the type 'Access API'
  • Set a unique name for your app
  • Once done, your app will reflect in the main WhatsApp dashboard and you can manage it from there.

Note: Currently your app is in sandbox mode (working on Gupshup provided phone number)

See FAQs
Create a Customer Support Tool app
Whitelist testers

Out of the various mechanisms provided by Gupshup, choose any to whitelist your testers (end users) depending on your usecase. To test session messaging, get active users (they may be opted/non opted in) and to test template messages, get opted-in users (they may be active/inactive).

Whitelist testers
Test the tool

Use any of the mechanisms to reach the tool for testing, if required. You can switch on/off live chat mode as required and send messages to active users. You can also set automated responses and FAQ bot from 'Settings' and test the behaviour.

Note: If you wish to test after you have consumed your free credits, recharge your wallet first.

See FAQs
Test the tool
Go live

Once you are done with testing and want to go live, make sure you have a verified Facebook Business Manager ID in place. Once you do, hit the 'Go live' button on the respective app from dashboard and follow the required steps.

These details will be submitted to WhatsApp for their approval. Once all approvals are received your phone number will be verified and your app will be live.

Go live
Onboard users & send messages

Use any of the mechanisms to reach the tool for testing, if required. You can switch on/off live chat mode as required and send messages to active users. You can also set automated responses and FAQ bot from 'Settings' and test the behaviour.

Note: The access to tool does not give the agents the admin access to the app. You can always revoke the agent access through 'Settings'.

See FAQs
Onboard users & send messages

Usecases

Usecases

Troubleshooting

Enable your support teams to respond instantly to customer service questions. Help them resolve issues faster with automatic replies and chatbots.

Sales Support

In the age of messaging, your users reach out to you on WhatsApp, instead of your website or helpline. Empower your support teams to communicate with these potential customers quickly through this tool

Tutorials

See how it works

Onboarding Users

To communicate with your users on WhatsApp, businesses must adhere to certain consent policies put in place by WhatsApp. Gupshup has automated this process for you so businesses only have to handle the marketing piece, while Gupshup takes care of the users and their consents.

Onboarding Users

Session Messaging vs Template Messaging

To communicate with your users on WhatsApp, businesses must adhere to certain consent policies put in place by WhatsApp. Gupshup has automated this process for you so businesses only have to handle the marketing piece, while Gupshup takes care of the users and their consents.

Session Messaging

  • Allows customization of message
  • Can send to active users, opted or non-opted, both
  • Only Gupshup fee applicable

Template Messaging

  • Allows Only pre-approved templates
  • Can send to opted in users, active and inactive, both
  • Gupshup fee + Country-wise WhatsApp fee applicable

The below diagram will help you understand this better

Session Messaging  vs  Template Messaging

Template

messaging

Template messaging coming soon on Customer Support Tool. Stay tuned for more

Get started
Template messaging

Please wait

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io